UPDATE: Chat is Back!
Thank you all for your patience and support.
GAME ON!
Original Message:
Hello Pogo Players,
We're experiencing difficulties in Chat for some titles. We're aware and looking into the issue.
We'll update here and in the forums with status.
Thank you!
Hey Pogo Players!
We have made some changes on our end and the Chat issue should now be resolved.
You may need to refresh or clear cookies/cache and try again.
regards,
EA Staff (Retired)Hey there, @footballchick874 and @BarefootAngel123. I'm just checking in. Are you still having trouble accessing chat?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
EA Staff (Retired)Hey there, @anon317130. I'm just checking in. Do you still get the Uh Oh error when trying to access chat?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
EA Staff (Retired)Hey there, everyone.
There was a recent update to the chat services that resolves a lot of the Refresh issues. Please try chat again and let me know how it goes for you.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
chat still not working in any browser
EA Staff (Retired)Hey there, @anon795735.
I'd like to look into this for you. Do you get a specific error message when you try to use chat?
To also help us track it down, please share your System Information from the Pogo Compatibility Tool (it includes browser version, operating system, etc.). It would help a ton.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
Chat requires access to third party cookies. Where are these? Using several different browsers.
EA Staff (Retired)Hey there, @anon795735.
The location of where the Third-Party Cookies settings are do change based on which browser you're using. Here's some information for our supported browsers:
In the new Microsoft Edge:
I hope this helps!
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
How do I get to chat? I do not find anything to click on. Thanks Gardengal316
EA Staff (Retired)Hey there, @gardengal316.
On the bar on the right-hand side of every HD game, there's a chat bubble icon at the bottom. You can click on that to access chat.
Here's what the icon looks like:
If you're unable to see the icon, please make sure your browser is set to 100% zoom and your resolution is 1024 x 768 or higher for Club Pogo members, or 1152 x 864 or higher for Free Pogo members. This makes sure that the icon is not hiding off-screen for you.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
EA Staff (Retired)Hey there, @gardengal316. I'm just checking in. Have you been able to get to chat following the instructions from my last post?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
