Pogo Daily Sudoku

I am having the same issue.  Lost chance for daily badge and looks like this weekly badge is out also

princesshaworth​ penelop_80​ 

Hello! Sorry to hear about the green hue and dead/black screen while trying to access Pogo Daily Sudoku. That information is actually quite helpful and important. The green hue and unresponsive screen suggest a graphics rendering problem.

Graphics driver updates can come with our System Updates - however, they may not be the most current. Graphics drivers are made by other companies (NVIDIA, AMD, Intel), and they can release updates at any time that Microsoft doesn't automatically include in real time. *As gamers, graphic drivers are crucial for gaming, and we should do this check monthly.

Important Note: If you're still using Windows 10, Microsoft ended support in October 2025, which means security updates and driver support may be limited. It's best to get the latest graphics drivers updates directly from the manufacturer's website.

Could an outdated graphics driver affect just one game? Yes!

System checks like these are not just for Pogo - they are essential maintenance that should be done regularly for the overall security, performance, and stability of our devices. Think of these as a "health checkup" for our computers.

Here are some steps to try to resolve the green hue and dead/black screen:

Turn OFF Hardware Acceleration (Quick Test) This is the fastest way to test if your graphics driver is causing the black screen:

• Open Microsoft Edge
• Click the three dots (...) in the top right corner
• Click Settings
• Click System and performance (in the left sidebar)
• Click System
• Find "Use graphics acceleration when available"
• Toggle it to OFF 
• Close Edge completely (close all Edge windows)
• Reopen Edge and try Pogo Daily Sudoku again

If the game loads with hardware acceleration OFF: This confirms your graphics drivers need updating (next step).

Update Your Graphics Drivers

• Press Windows key + X
• Click Device Manager
• Double click on Display adapters
• You'll see your graphics card listed (NVIDIA, AMD, or Intel)
• Right Click on the name of your graphics driver and a popup will appear with choices - Select - Update Driver
• This will check for any updates to your graphics driver via Windows Update (like in the picture above)
• Visting the manufacture's website is a little more detailed however an article was created here for us, with links to the manufactures > How to troubleshoot graphics issues on PC

If you driver did need an update, remember to:

• Restart your laptop
• Go back to Edge Settings and turn hardware acceleration back ON
• Try Pogo Daily Sudoku again

Additional troubleshooting steps can be found here > Pogo Troubleshooting Guide | EA Forums - 10424297

Need Help with These Steps? If you need assistance with any of these troubleshooting steps, there are specific videos and articles online for your device type. 

Please try each troubleshooting step! If you have any questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, will be happy to offer you more support.

I still can not play Daily sudoku.  Been months now,   Please do not have ne try everything again,  Yes I use Edge,,,current and up up date I also Have Windows 10 because I can not afford a new laptop just to play this game.  I tried turning off acceleration .  Hve totally shut down the laptop and restarted anything I could think of,  Guess it is just me and I am really begining to wonder if it is just me and my stupid laptop but nothing else seems to be wrong,  Night consider cancelling subscription and just play without the pogo badges after all these years

penelop_80​ 

Hello and thanks for reaching out and sharing your experience. I believe I can help explain a bit of what's going on. 

"I also Have Windows 10 because I can not afford a new laptop just to play this game." 

Microsoft ended support for Windows 10 October 14, 2025. This decision is significant because this goes beyond Pogo or any online gaming site, this is about the overall security and safety of your online presence.

Why This Matters

• No more security updates → newly discovered vulnerabilities stay open forever.
• Online activity becomes riskier → browsing, email, banking, gaming, and social media all become easier targets for malware and fraud.
• Bad actors actively target unsupported systems because they know the holes won’t be patched.
• Even Microsoft compares using unsupported Windows to “leaving your front door unlocked.”

I understand this can be confusing because it still turns on and works, however the programs behind it - that keep it running and secure have become dated. Currently we’re living through one of the fastest technological shifts in human history, and it’s reshaping everything. Twenty years ago, an unpatched system (outdated) was a nuisance. Today, it’s a liability.

 "Please do not have ne try everything again"

Unlike in times past, when something updates on modern devices it can change our settings, plus we need to keep them clean and updated even more now because there are more programs working together. There are system checks and maintenance that are repetitive and necessary. Are they fun - absolutely not and they can indeed be time consuming.

🌞Possible Workarounds (temporary and may not work)

Check if your laptop can get a free Windows 11 upgrade, here are the steps from Microsoft → Windows 10 support has ended on October 14, 2025 - Microsoft Support

Try Edge in InPrivate Mode: Press Ctrl + Shift + N on your keyboard to open an InPrivate window, then go to Pogo and try Daily Sudoku.

Try installing Pogo as an app on your desktop (PWA) Takes about 30 seconds and is completely free. It installs Pogo as its own little standalone app on your desktop, running slightly outside of normal browser restrictions, and can sometimes get things working again: Here are the steps given in another posting → How to install PWA in Windows

Try launching Pogo and Daily Sudoku from that new desktop icon. If it doesn't work, you can simply right-click the icon and uninstall it — no harm done.

Try the Firefox browser instead of Edge. You won't have to give up Edge just try using Firefox to see if this helps. Firefox is free, takes about 2 minutes to install, and tends to handle older systems better. Download Mozilla Firefox for Windows — Fast, Private & Free — Firefox

Manually update your graphics driver through the manufacture, steps can be found here > How to troubleshoot graphics issues on PC more details on why can be found here > Pogo Graphics Guide

A new computer one day 🙂

 At times you can also find refurbished or returned laptops and desktops for significant savings at:

• Manufacturer outlets (Dell Outlet, Lenovo Refurbished, Apple Certified Refurbished, HP Renew / HP Outlet, Acer Recertified Store, Microsoft Certified Refurbished)
• Major retailers’ open‑box sections (generally with instore warranties)

Keep an eye out and take your time, you may be surprised what you find on sale one day! Try some of these workarounds for now and please take a moment to read the PWA posting in its entirety, there is a lot of useful information.

Hope this helps and Take Care 🐈‍⬛