Forum Discussion

Not applicable

5 years ago

[Resolved] Eset AV, Preventing games from loading

As of today, some games trigger a virus warning and will not load - so far I have run into this with Tri Peaks and Word Whomp. See attached message

EA_Illium

EA Staff (Retired)

5 years ago

Hey @overtuwVJmJk

Anti-viruses can sometimes flag our Games and site if they believe they are malicious. As long as you play from Pogo.com and do not use third-party apps or sites you should be able to click past this message.

If your AV is not allowing you to do so, then I would recommend adding an exception for Pogo.com and the games you play.

Thanks!

vkt1011

Not applicable

5 years ago

my Anti Virous is blocking Tri Peaks, and now I noticed First Class Solitaire also, who knows

which other games, but these two I play almost daily.

Please let me know what I can do besides locking my AV because I won't do that.

Thank you, in advance. Now lets see if I will know where to find your answer. LOL

Lucky1Ren
Not applicable
5 years ago
I am having the same problem, I opened a post about this, I also play Tri Peaks and First class solitaire, also Word Whomp all the time, and they haven't worked since July 7th, I played them on July 6th with no issues. There are a few of us on my post having the same issue, and we all have eset for security. The way I see it something changed between July 6th and 7th, so what ever pogo did in that time period needs to be reversed. Here is my post, and so far no one has come in to address the issue: https://answers.ea.com/t5/Technical-Help/Tri-Peaks-Solitaire-not-loading/m-p/10497750#M8361 By the way I don't get that message from eset I just get a blank screen so there is no way to bypass the message to play the game. There is no way to add pogo to a whitelist either. I normally use Norton for my security but for work I was given eset and have to use eset, with norton I would be able to add to a whitelist.
- maggies49hO
  Not applicable
  5 years ago
  i also am having that problem & have eset too. hope someone figures it out & let's us all know.
- vkt1011
  Not applicable
  5 years ago
  @Lucky1Ren I believe it's in all the games on Go Wild Badge
  challenges. Hopefully when these will expire (in 4 days) all will
  be back to normal.
  - Lucky1Ren
    Not applicable
    5 years ago
    I don't think it's the go wild badges, I bought one of the packs and I have completed some of them already.
- TootsieRoll2411
  Not applicable
  5 years ago
  I am also having the same problem with eset. I just recently downloaded this protection. Now today I can't play First Class Solitare. That makes 4 games than I can't play. I don't know how to fix this with esat.
  - Mustang5451
    Not applicable
    5 years ago
    @TootsieRoll2411Nothing is wrong with ESET. It's with POGO..There is several of us that is having the same problem. I have several games that I can't play due to JS/Packed.Agent H.I ran microsoft malware,computer scans,adware and all was good.
UdderLeeMad
Not applicable
5 years ago
Same here. I contacted Technical support and they couldn't help me either. I think it's shoddy programming on their end???