Scrabble Freezes
MPlaying a robot, on my turn the game freezes, the computer tells me my time has run out, I wait for it to extend my time, it does not give me my turn, I wait, it shows the computer needs to extend m...
Forum Discussion
I sent them already, but here they are again:
Compatibility Scan
1 problem found on your computer.
Browser No problem found!
Operating System No problem found!
Flash No problem found!
Resolution No problem found!
Click here to rescan your computer
System Information
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Webgl1 supported True
Webgl2 supported False
Java Versions installed 1.5.0
Operating System Mac OS 10.15.4
Flash version 32.0.0
Resolution 1440 x 900
Browser Safari 13.1
Cookies Enabled True
Do Not Track False
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @lesleyc6. Thanks for sharing the tool details.
As Safari doesn't quite hit WebGL2, which is recommended for some HTML5/HD games, I'd like to just run a test to see if another browser has improved gameplay for you. Can you give Chrome or Firefox a try to see if it keeps things from freezing on you?
Arrenai 🐱
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- @EA_Arrenai I tried Chrome. It worked a few times, but then didn't. I downloaded Firefox and tried it. Doesn't work at all. Can't connect to anything, even though I did a refresh.
- EA_Arrenai
Hey there, @lesleyc6.
Thanks for trying the troubleshooting with me. I'll get this sent over to the Pogo team to see what they recommend from there. Thank you for the report!
Arrenai 🐱
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