Forum Discussion

Not applicable

6 years ago

Scrabble Reconnect Error

Scrabble is acting up again, only allowing play of about 4 or so words, then "reconnect/restart" popup, stopping the game. If you click on reconnect, another box pops up with "Unable to find table"....

dmatherton

Not applicable

6 years ago

@EA_Arrenai Can you all PLEASE fix this game? My aunt and I have played for years. IF we find another site that has scrabble and it works WE ARE GONE!!!!!!!!!!!!!!!! I don't like most of the new games so scrabble is about the only one that holds us here.

EA_Arrenai

EA Staff (Retired)

6 years ago

Hey there, @dmatherton. I'll be happy to help out.

As not everyone is getting that error, there may be a technical issue behind it. Let's see if we can troubleshoot it.

If you're getting the reconnect error, can you give the connectivity troubleshooting a try? It can help pinpoint if there's something between your connection and ours that is cause a hiccup. Please let me know how it goes for you.

Arrenai 🐱

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EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @dmatherton. Just checkin' in. Have you had an opportunity to run the troubleshooting yet?

Arrenai 🐱

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- dmatherton
  Not applicable
  6 years ago
  @EA_Arrenai Yes I ran the trouble shooting, its not me.
  - EA_Arrenai
    EA Staff (Retired)
    6 years ago
    Hey there, @dmatherton.
    
    Would you be able to post your UO Trace here? I'd like to see if it's something that's not you, not us, but something in between. That trace can help us track it down.
    
    The instructions for running a UO Trace is in the connectivity troubleshooting page linked previously.
    
    I look forward to hearing from you.
    
    Arrenai 🐱
    
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dmatherton
Not applicable
6 years ago
@EA_Arrenai I am not having a connectivity problem on my end.
LetterDave
Not applicable
6 years ago
All 3 players had this same issue. It is not connectivity. We tried 3 games and all had the same problem.
- EA_Arrenai
  EA Staff (Retired)
  6 years ago
  Hey there, @LetterDave.
  
  Just to confirm, what is the error message you all are getting?
  
  Arrenai 🐱
  
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  - EA_Arrenai
    EA Staff (Retired)
    6 years ago
    Hey there, @LetterDave. I'm just checking in.
    
    Are you still having reconnection issues? If so, if you can share your error message, I'll be happy to help.
    
    Arrenai 🐱
    
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