Forum Discussion
I just completed the Solitaire Home Story Easter Egg Season and paid for the Season Pass (which cost 150 gems or $13.00 USD), at the end there was nothing but an egg decoration for the yard that was given. I'm surprised not one badge was given for completing such an extravagant event.
NO Badges - NO Pogi's - NO Treasure Rewards at the end ☹
UPDATE 4/12/2024 with receipts - All progress Reset - Season Pass Vanished! The above picture is finished - The below is what it looks like today - my yard decoration reward and season pass disappeared.
*There is an obvious glitch, and it would be honorable to give back the 150 gems to all who have been affected. Proof of purchase below.
abbycattx, You are so right the honorable thing to do would be to return our gems, or at least fix the game but they won't. They have proven time and again that support is pretty much non existent anymore. Other wise we would have a way to contact them like we used to instead of having to post our issues on a forum where community leaders are left only being able to request we leave information like our running systems, what browsers we use.... etc. And all they can do is forward it to the "supposed" support team who rarely fixes the issues.
Myself and other members have been dealing with an issue in Claire Hart Secrets in the Shadows for nearly a year with cases we have purchased that don't work properly. There have been many posts on here and complaints but it still doesn't work right and all we get are the usual questions about our systems and that info is forwarded to the team.
It's shameful and I'm seriously considering not renewing my membership next time it comes up.
- FONTANABARBIEMOM2 years agoSeasoned Traveler
Only 5 days and 8 hours left for this event and still no resolution or even as much as a word from POGO/EA.
I went ahead and continued to play without my pass that I paid for in hopes by the time I finished they would have fixed this. Looks like I was sadly mistaken.
I only have 2 more days to unlock and all I will get is a grass rug that doesn't interest me. I really wanted that bunny in the egg decoration to display.
I wonder, is it and other Easter items something that will remain in our inventory to use again later? If so, will they award us with one after the event ends?
If not we should receive a refund of our gems or at least a partial refund of what we invested in the event.
It sure would be nice if they cared about their members/customers enough to at least give us some sort of reply on this.- buckley360og2 years agoRising Rookie
At least you can still play. Those of us that bought our gem pass AFTER the reset thing have been frozen and unable to play since shortly after purchase. This is a giant mess, and quite widespread. They need to refund everyone.
- 2 years ago
... yet not a word from EA in this or the many similar threads complaining about this issue
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