Solitaire home story Season Pass missing
Why my season pass in Solitaire game is gone? All my gifts and my third spin is gone and they want I pay again. Please help me!
Forum Discussion
I have been On Chat with EA because after I bought that Easter season pass a week later it now asks me to (Again pay to Activate the season pass)
1st time I called the guy said he couldn't finish to fix it as his TOOL wasn't working (whatever that meant) but promised it would be fixed as he would pass it along.
2 Days later I went to my case & saw the case was closed so figured out how to reopen it & then went to chat again. For 2 hours he had me go to Msconfig under the start comman & do a few things to clear out the pc by Disable all programs & restart it & the game should be fixes. But once I rebooted pc I knew I was going to lose my chat And it never fixed it. I was smart to ask before I reboot how to I Enable the programs again. If you need help with that I can probably remember what needs to be done but like I said it didn't work.
Did not go back to chat because that took over 2 hours & had enough.
So today Sunday the 14th of April I just paid for it again. That's the reason I asked for the GEM Transaction page so I can prove I bought the Season page on Solitaire Home Story Easter Event.
If I knew about this page in advance I probably would get my 150 diamons back instead of just trying to fix the issue. Also today I got to level 30 on the Solitaire Home Story Easter Event & it's now finished.
You honesly can't do that event without buying the season pass unless you spend a lot of money without the season pass. This game is very expensive to play!
ty Eric
From the homepage of Pogo....
Click on your Mini
Then Click on My Account
Towards the bottom of this page, you will see a link entitled: VIEW YOUR GEM TRANSACTION RECORD
*Upon research Home Story Solitaire is not an EA game, this game was developed by Softgames, a company from Germany. Considering this is a third-party company, any glitches will probably take longer to address.
A week is too long. It is their product and our money. If they cannot get this right, they need to refund gems or money. There is no excuse at this point. It is a widespread issue that deserves more attention.
