Solitaire Home Story Stuck on NEW DOOR!
I have now replaced the door to the laundry room 3 times and the game will not progress past this point, not to mention the 6 stars that I've paid for the ability to add the door AGAIN. And while I'm...
Forum Discussion
Hello 🐈
When you've replaced the same item multiple times and the game won't progress, this is typically a sync issue between your device and the site.
Pogo is a browser-based gaming site that relies heavily on your browser to run games. This is why 'clear cache and cookies' fixes most issues - it forces our browser to download fresh, current game files that match what Pogo's servers expect. When old, saved files on your device don't match the current game version on Pogo's servers, games get stuck or won't load or progress properly. Clearing everything and updating your browser ensures your device and Pogo are speaking the same language.
Update browser steps > Re: Pogo Troubleshooting Guide | EA Forums - 10424298
Clearing Cache and Cookies steps > Re: Pogo Troubleshooting Guide | EA Forums - 10424301
🛡️ Keeping browsers updated and routinely clearing cache and cookies are simple but powerful habits for maintaining both performance and security for our devices.
If you are unsure of any of the steps above, you can find videos online that provide detailed instructions and explanations for your specific device, or you can ask us, and we'll do our best to assist you.
Please feel free to update us and let us know how everything goes!