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Can you recommend another one
Hey there, @abc1525303083.
As mentioned, you don't need to download anything. No programs are needed for this, so you're fine there.
Were you able to open the HTML5 troubleshooting link? It's the blue text. Just click on it to open the troubleshooting information in another tab. Alternatively, I can walk you through it step by step.
Arrenai 🐱
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- 6 years ago
Yes I was
- EA_Arrenai6 years ago
EA Staff (Retired)
Hey there, @abc1525303083.
I do have to leave for the weekend shortly, but do you have any questions regarding the troubleshooting steps in the link? Are you able to run through them?
Another thing you can try is to contact our EA Help game advisors who can work one on one live with you over chat or phone.
To contact EA Help:
- Go to https://help.ea.com
- Click "Contact Us"
- Select Pogo from the game list
- Select PC or Mac
- Select Technical support > Game performance
- Click Select contact option
If you would prefer to reach out on social media instead:
- You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
- You can send a Direct Message on Twitter here: https://twitter.com/eahelp
They will be working, even after I have to leave for the day.
Arrenai 🐱
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- 6 years ago
What happens after I click on the blue link
- EA_Arrenai6 years ago
EA Staff (Retired)
Hey there, @abc1525303083. I apologize for the wait, as I was out for the weekend.
After clicking the blue link, it should open a new tab in your browser. Click on that tab, and then follow the steps for troubleshooting.
Arrenai 🐱
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- 6 years ago
I am having the same problem. and done all the cleaning and such. There is something wrong. Can not get daily because of.