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abc1525303083's avatar
6 years ago

spades 2020 won't work when names are moved

having issues with spades game works well until my partner and i change seating then game won't play then we have to use the bots which sucks.i have complained many times but pogo won't help i pay to play these games and it should be fixed

@abc1525303083 I want a quick reply this has been going on for weeks

[edit: email address removed]

[CM Edit - Merged back to back posts together. Please refrain from multiple posts in a row. Don't forget you can always add more to your previous post by selecting Edit from the right-side menu on the post. Thanks!]

19 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @abc1525303083.

    I do have to leave for the weekend shortly, but do you have any questions regarding the troubleshooting steps in the link? Are you able to run through them?

    Another thing you can try is to contact our EA Help game advisors who can work one on one live with you over chat or phone.

    To contact EA Help:

    • Go to https://help.ea.com
    • Click "Contact Us"
    • Select Pogo from the game list
    • Select PC or Mac
    • Select Technical support > Game performance
    • Click Select contact option

    If you would prefer to reach out on social media instead:

    They will be working, even after I have to leave for the day.

    Arrenai 🐱


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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @abc1525303083. I apologize for the wait, as I was out for the weekend.

    After clicking the blue link, it should open a new tab in your browser. Click on that tab, and then follow the steps for troubleshooting.

    Arrenai 🐱


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  • I am having the same problem.   and done all the cleaning and such.  There is something wrong.  Can not get daily because of.

  • Having continual problem, only in spades, 2 people playing in private against bots. One always freezes after a few cards are played.  No problems in other games. Need help p

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @almostagentleman and @BadguyjimQW.

    To help narrow this down, are your situations also when playing with a friend and table seating is adjusted?

    Arrenai 🐱


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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, everyone.

    When you get the freeze after adjusting the table seating for the players, what positions are the players in? I'd like to see if there's a correlation to the position of where the players are.

    For example, can you share it like this?

    Team A

    1 - Me (Host)

    2 - Bot

    Team B

    1 - Bot

    2 - Other Player

    Arrenai 🐱


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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, everyone. I'm just checking in.

    For those affected by freezing after moving names around at the start of the game, can you share how the seating was arranged, per my previous post? It would help a lot in narrowing this freeze down for you all.

    Arrenai 🐱


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