Forum Discussion

1 year ago

Solved

Story Quest Bug

Purchased new Story Quest Episodes. Bug with all of them. All other Hidden Object games working properly, just a problem with Story Quest. How do I report this to POGO to get it fixed?

EA_Illium
1 year ago
Hi @poisonhi

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?

Try restarting your device and potential your internet equipment

Clear your Web browser Cookies/Cache

Check if your device has updates, as well as your web browser

Try using your browser Incognito Mode... This may require you to manually sign in

Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information?

Screenname:

What Device are you using?

Which web browser do you play on?

Do you get an error message at all?

Screenshot of how your game appears...

Thanks and have a Great Day!

EA_Illium

EA Staff (Retired)

1 year ago

Hi @lindylootoo26, Would it be possible to get more information on what is happening?

poisonhi

1 year ago

When you click on an object it doesn't do anything. Hints do not help. Can't finish game.

EA_Illium
EA Staff (Retired)
1 year ago
Hi @poisonhi

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?

Try restarting your device and potential your internet equipment

Clear your Web browser Cookies/Cache

Check if your device has updates, as well as your web browser

Try using your browser Incognito Mode... This may require you to manually sign in

Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information?

Screenname:

What Device are you using?

Which web browser do you play on?

Do you get an error message at all?

Screenshot of how your game appears...

Thanks and have a Great Day!
- barber999
  1 year ago
  HI
  I am having same issue with POGO Games Story Quest.
  I did all the things you mentioned to do with the computer and still does not work.
  Example should anyone want to try is the very first episode in Beauty and The Beast Episode 1 Scene 1
  The same ones do not respond when you click on the items. These are:
  Teddy Bear, Cheese, Apple, M Rune, heart, cane, snail, paw print and clover. Could be others but have noticed these are the recurring items for this scene
  This is NOT the only Story or episodes or scenes this issue occurs.
  Attachment of the game with the items that do not respond when click on.
  According to these threads, it has been 2 weeks+ and do not see a follow up on anything identified as the potential bug in the game.
  It is hard to do a challenge if the games do not respond.
  Do you have any update on when this issue can be cleared up?
  Pogo Story Quest Issue 06.14.24.docx3.4 MB