Forum Discussion

1 year ago

stuck on merge academy tutorial

I just started playing merge academy, on the third level my board is full but it only says "you've gained a reward from completing the task, click on it and it'll move to the board". but since i fill...

abbycattx

Hero+

1 year ago

@jrtackett

Hello! Unfortunately, at this time Merge Academy cannot be reset.

At times we do run out of space on our boards and must delete items to make space. However, please be very careful on what you choose to delete, certain items provided by the game will be necessary for us in the future.

If you have time, please take a moment to view the Complete Guide to Merge Academy: 🌌Complete Guide to Merge Academy - Answer HQ

Also, for further information there is dedicated area on Pogo for Questions & Answers for this game: Games Forums Home | Merge Academy

Hope this helps & please be careful of what you choose to delete within the game.

jrtackett
1 year ago
It won't allow me to delete because I'm stuck in the tutorial. I've added a screenshot. The tutorial is making me place something on the board that I already filled and it won't let me delete.
Thank you
- abbycattx
  Hero+
  1 year ago
  @jrtackett @EA_Illium
  Thank you for providing the screenshot, it helped so very much.
  I tried to recreate your scenario on my side to see if there was a way to bypass this and sure enough, my game became locked too!
  There is no way to click on the board, the map or the awarded object. It is frozen.
  We will need to wait for one of the EA Community Mangers to review this issue for further insight on how to proceed with the situation.
  Thank you for discovering this ~ This information will help assist others in the future 😊