Forum Discussion

kanplay7WZ's avatar
2 years ago

sweet tooth is black

On Oct 11th 2023 Sweet tooth shows black for playing. candies and screen are blackened out. On all levels and candy shops. 

I have uninstalled app on laptop. I have cleaned all cookies. I have entered through web site. I can not get it to show candies anymore. 

I am able to play on my i-phone. not on my computer. 

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @kanplay7WZ

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    Thanks!   

  • I did do all those things before writing here. Another player has the same issue and for both of us it started on this Wednesday's daily challenge. You know you are one because the candies are blackened out before you click play. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @kanplay7WZ 

    Thanks for trying those steps and keeping us updated!

    Would it be possible to get a bit more information for the team?

     

    • Screename:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Screenshot of how the game looks. 

    Thanks!   

  • This is how it looks on more than one server. and on more than one computer. which is why I believe it is a pogo problem and not my equipment. 

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