Forum Discussion

No1Attitude6HP's avatar
No1Attitude6HP
Rising Novice
9 days ago
Solved

Sweet Tooth Town constantly freezing

In the Sports Tailgate Party Bingo Jam event, one of the challenges is obtaining candy swirls in Sweet Tooth Town. We are forced to play in sweet play mode or the swirls don't count. The game freezes which it has done for quite some time but to play in this mode, it's constant which is ridiculous and prevents us from obtaining the rewards. A lot of members are complaining. This problem happens no matter what device I use.

 I am computer savvy so yes I have cleared cache, cookies, etc. 

photo attached, 1 click and the board is frozen 

bug
technical issues
  • abbycattx's avatar
    abbycattx
    4 days ago

    👉 Marked as Solution For Visibility Purposes Only - Please Share the Information Requested 👈

    No1Attitude6HP​ rabbitfootfern​ muckymew​ M43552368​ jgirl37_​ SuzySoup3ZE​ sally247_iL​ subedu​ theamyboogersDR​ pcntdgakv6ei​ CJ91731XF​ Swolley62​ reflectpNYBo​ mldaniel12​ playergingin​ PJ5255pc​ maddkaypobooHP​ rzgrdn2​ and all others who may be encountering issues.

    Hello! I was able to complete the badge for the Sports Tailgate Party Bingo Jam. However, if you are having issues - Please know, the information needed below is the Gold Standard and preferred way to report an issue aka they need more information 🙂

    Pogo username:
    Device Type (PC. Laptop, Phone,Tablet) :
    OS version (Windows 10, Windows 11, or macOS):
    Browsers Tested (Microsoft Edge, Google. Firefox, Safari)
    Current Browser Version Number:
    DxDiag File attached: (Yes/No)
    Error messages or Error Images:
    Screenshots showing what’s happening:
    What level or chapter number:
    What Troubleshooting Steps you've already completed:

    🌵Pogo Sconnie made a heartfelt plea to our community in the Pogo Insider, on 9/8/2025 "Reach out to support with as many details as possible (device, browser/app version, and steps you took). Those specifics help us squash issues faster."

    But Why?

    This will help the Community Managers with details and the Pogo Team pinpoint the issue. If you observe others experiencing difficulties, kindly share this message and encourage them to provide information. 💥What usually causes delays is not knowing how to troubleshoot or forgetting to give the team all the details they need. Not everyone is having an issue or using the same device or browsers. 

     

24 Replies

  • snobrite13HX's avatar
    snobrite13HX
    New Novice
    2 days ago

    Will this game ever get fix?  The challange cannot be completed if the game is not working.

    Sweet Play button is used for this challange, I do get 2 to 3 Sugar Swirls in each game.  No Credit.

    I would greatly appreciate someone take a look at this game.  

    Thank you

  • Ruthless53's avatar
    Ruthless53
    Rising Newcomer
    2 days ago

    i played sweet tooth in sweet play and i got up to 27 and it quit counting the last 3 i got in order to complete the badge.  I even bought 10 swirls at i believe were 35 tokens each.  I would like my credit for the game plus my 70 tokens back.  this is ridiculous.  Ruthless53

  • abbycattx's avatar
    abbycattx
    Hero
    3 days ago

    Flirty4Fun​ 

    Hello! We are asked to report issues with details. 💞For everyone in our Pogo community kindly and respectfully know there are steps in reporting issues, given below in this thread.

    Pogo Sconnie requested this, our EA Community Mangers ask continuously, and I try and explain the who, what and why, as a Pogo player myself. Not all players are having issues, this is why they need to know specifics.

  • Flirty4Fun's avatar
    Flirty4Fun
    New Novice
    4 days ago

    I have the same problem, I've reported multiple times and no resolution at all.  Can't complete the Bingo Jam to get my 20  gems because of this 1 game.  Sweet Play button ruined this game

  • abbycattx's avatar
    abbycattx
    Hero
    4 days ago

    👉 Marked as Solution For Visibility Purposes Only - Please Share the Information Requested 👈

    No1Attitude6HP​ rabbitfootfern​ muckymew​ M43552368​ jgirl37_​ SuzySoup3ZE​ sally247_iL​ subedu​ theamyboogersDR​ pcntdgakv6ei​ CJ91731XF​ Swolley62​ reflectpNYBo​ mldaniel12​ playergingin​ PJ5255pc​ maddkaypobooHP​ rzgrdn2​ and all others who may be encountering issues.

    Hello! I was able to complete the badge for the Sports Tailgate Party Bingo Jam. However, if you are having issues - Please know, the information needed below is the Gold Standard and preferred way to report an issue aka they need more information 🙂

    Pogo username:
    Device Type (PC. Laptop, Phone,Tablet) :
    OS version (Windows 10, Windows 11, or macOS):
    Browsers Tested (Microsoft Edge, Google. Firefox, Safari)
    Current Browser Version Number:
    DxDiag File attached: (Yes/No)
    Error messages or Error Images:
    Screenshots showing what’s happening:
    What level or chapter number:
    What Troubleshooting Steps you've already completed:

    🌵Pogo Sconnie made a heartfelt plea to our community in the Pogo Insider, on 9/8/2025 "Reach out to support with as many details as possible (device, browser/app version, and steps you took). Those specifics help us squash issues faster."

    But Why?

    This will help the Community Managers with details and the Pogo Team pinpoint the issue. If you observe others experiencing difficulties, kindly share this message and encourage them to provide information. 💥What usually causes delays is not knowing how to troubleshoot or forgetting to give the team all the details they need. Not everyone is having an issue or using the same device or browsers. 

     

  • rabbitfootfern's avatar
    rabbitfootfern
    New Rookie
    4 days ago

    I have lost 120 gems trying to do a badge in sweet tooth and what ticks me off it freezes when I get down to 7 or 1 remove left How can I get my gems back and I guess I'll lose another badge and tailgate because I refuse to try again since I have froze up 3 games😩🤬😈

  • muckymew's avatar
    muckymew
    New Novice
    4 days ago

    For bingo jam won't let me have the last sugar ball.  I have 29 out of 30 have tried over and over again. Not right

  • M43552368's avatar
    M43552368
    Seasoned Novice
    5 days ago

    Did Pogo put this game in this event to make sure you could not achieve the second bingo card?  They need to do away with that sweet button that does not work.  Looks bad on Pogo!

  • mldaniel12's avatar
    mldaniel12
    Newcomer
    6 days ago

    Having same problem with freezing. When are you going to fix it. Just bought 10 swirls for 50 gems and losing them when it freezes. So frustrated

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