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DotsterMcManusN's avatar
4 years ago

Trivial Pursuit

My Trivial Pursuit will not load passed 37%. Tried it different times and days it seems frozen

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
    • Check your device meets the Requirements (<-- click here) to play POGO games   

     

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

  • Tried 3 browsers and for the last week it will only load to 37% which is better than the 27% for scrabble.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @hasteopen445 Thanks for the screenshot, to confirm where you able to go through the troubleshooting provided above? If so could we also get the additional information requested at the end of my last post? (along with the browsers you've used)

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