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anon618209's avatar
anon618209
4 years ago

TRIZZLE IS NOT WORKING!

TRIZZLE IS NOT WORKING!   You build a doll and it should go to a medium doll and it doesn't.  Also it doesn't build the larger doll.  Pretty poor system!
quietdiWR's avatar
quietdiWR
4 years ago

I have not been able to play Trizzle on my new laptop since the Trizzle Daily Challenge at the end of April, 2021. The Tutorial displays every time, and the game freezes after the first match of dolls.

EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
4 years ago

Hey folks sorry to see you're running into this it sounds pretty frustrating. Can I ask what browser you're using when you run into this issue?

  • ljcpogoJB's avatar
    ljcpogoJB
    Rising Novice
    4 years ago

    I have tried it on Chrome and MS-Edge and it does the same on both.  Freezes when you make the first match.  It used to work.

    • zxachs's avatar
      zxachs
      3 years ago

      this happened last time it was a challenge they need to sort this game

  • pour194FMazA's avatar
    pour194FMazA
    Newcomer
    4 years ago

     I use microsoft edge and can not play trizzle

  • quietdiWR's avatar
    quietdiWR
    4 years ago

    For me, the two latest Trizzle issues started when I launched Trizzle to work on the April 30th, 2021 Trizzle Daily Challenge.

    Now, the Trizzle Tutorial always run (even though I have it turned off = setting of red circle with a slash), and the game hangs with the top half of a doll suspended over a cell when I make the first match of dolls.

    Trizzle issues occur with Chrome and Edge (Edge Chromium). I have cleared the cache, etc. multiple times, but to no avail.

    In another, newer Trizzle Answers HQ Pogo Technical Help post, I saw that another EA ID replied late yesterday or earlier today (May 13th, 2021, US EDT) with the following suggestion: Turn off the use of Hardware Acceleration when available.

    This Chrome Settings change fixed both of my Trizzle issues. The Tutorial is no longer displayed each time that I play Trizzle, and the game does not freeze after the first match of dolls.

    I double-checked, and the Trizzle issues reoccur if I reenable Chrome to "Use hardware acceleration when available".

    I almost entirely use Chrome as my browser, so I will continue to "Use hardware acceleration when available".

    I disabled Hardware Acceleration in Edge (Edge Chromium), and I will use Edge to play Trizzle.

    Lastly, I got my latest laptop (Windows 10 Pro, Hex Core (12 logical processors), 1 TB SSD, 32 GB RAM) with a high-end NVIDIA GeForce RTX GPU in early January 2021. I started having problems with Pogo games starting in late March 2021.

    • abc59943269's avatar
      abc59943269
      4 years ago

      I had the same problem.  I turned of the hardware accelerator in Edge...however, trizzle is in slow motion now.  I suppose slow motion is better than a complete freeze but...darn!  Wish there was a happy medium.

  • mamaduke63's avatar
    mamaduke63
    4 years ago
    @EA_Rtas I use MS-Edge, I don't bother to try any other browser because it seems to be affecting them all.....I feel it is an issue with the game itself and not the browsers.
    • Moogan1201's avatar
      Moogan1201
      4 years ago

      @mamaduke63 

      If it were an issue with the game I would think it wouldn't work for everyone but there are many who can play. I have no issues, I use Chrome and it plays fine. 

      • quietdiWR's avatar
        quietdiWR
        4 years ago

        Once Trizzle stopped working for me, the only solution I found was to Disable Hardware Acceleration in the browser Settings.

        Browsers: Chrome and new Edge (Edge Chromium)

        Trizzle problems I encountered:

        1. Game freezes after first match of dolls.
        2. Tutorial keeps running, even though I had disabled it (set it not to run).
  • shyhermit's avatar
    shyhermit
    4 years ago
    @EA_Rtas have used edge and chrome, will not work
    • EA_Rtas's avatar
      EA_Rtas
      Icon for Community Manager rankCommunity Manager
      4 years ago
      @shyhermit hey there, thanks for letting me know. Could you try what QuletdIWR suggested above and seeing if that resolves the issue for you?

      You can do that by going to the Browser settings, click advanced in the left pane, click on system then disable "Use Hardware acceleration when available"

      If you could try that and let me know if that makes a difference I'd appreciate it.
      • shyhermit's avatar
        shyhermit
        4 years ago

        my problem resolved from suggested post

    • quietdiWR's avatar
      quietdiWR
      4 years ago

      Once Trizzle stopped working for me, the only solution I found was to Disable Hardware Acceleration in the browser Settings.

      Browsers: Chrome and new Edge (Edge Chromium)

      Trizzle problems I encountered:

      1. Game freezes after first match of dolls.
      2. Tutorial keeps running, even though I had disabled it (set it not to run).

      I only disabled Hardware Acceleration in Edge. Thus, I can only play Trizzle in Edge. 

  • zxachs's avatar
    zxachs
    3 years ago

    tried 3 none of them work didn't last time it was a challenge you try and move a piece an it just leaps to another doll and freezes every time

  • tlmalbqvc's avatar
    tlmalbqvc
    3 years ago

    chrome and firefox. 

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