turbo 21

When trying to playing Turbo 21 for the Holiday Ball Celebration, all the cards appear totally black. I have contacted EA through email.  They have sent 6 emails always answering my response emails.  Each of there emails is from a different person and each of their people tell me to try the same things to fix the problem, ask me the same question which I have answered to all of them and also sent them a picture of the Turbo 21 screen which shows the problem which they requested.  However, each person asks the same questions and for a picture.  I have tried everything they have suggested and nothing fixes the problem.  I have never had a problem playing this game before and all other games are playing fine with no problems.  I feel problem is on EA's part and they need to fix it but since every time you answer their email you get a response that is exactly worded the same with just a different person's name on it..  No one who responds from EA seems to have any brains and I now believe that they are not even a real person.  As you know, you can not move on to the next game in the Holiday Ball Celebration, because you must plan them in order.  So I can forget the Celebration badge because EA has no customer service and no competent perple working there..