Unable to Purchase Pogo gems - Card Errors
I am not able to complete any purchase for gems. according to the help people, there is an unfixable bug on their end that does not allow transactions to be completed. So now what?
(CM: Edited to a...
Forum Discussion
Hello! Could you please clarify if you tried the steps given to resolve the problem? Also have you tried using another device to make your purchase?
Additionally, can you provide the details of the device you are using - Browser, Make and Model?
I have changed to 3 different computers. This one is a brand new HP lap top with Windows 11. I have deleted payment cards and paypal and reentered them all. I have run incognito mode, chrome browser, edge browser, firefox browser and Edge, my default browser. I have always, over 10 years, on this platform and never had this problem. I am extremely frustrated since this started Feb 20. On March first everything worked great for a single purchase at each dollar amount for gems. After one purchase back to the message of something wrong. Transaction could not be completed again.
Have you check Microsoft Defender Firewall or If you're using third-party antivirus software, open its interface and look for a section related to firewall or network protection to ensure checkout.ea.com or pogo.com is not blocked.
At times, it may automatically block access if it identifies any suspicious activity. Pogo is actually EA, and during the checkout process, it redirects to checkout.ea.com. It could potentially block only specific sections of a website, like the payment area, rather than the entire site.
Double check to make sure they are not on the block list.
I checked and updated Microsoft. I use Malwarebytes. I looked at all the parameters and they are all allowed for EA. nothing is blocked. next step? thank you for answering me.
Thank you for attempting all the troubleshooting steps and reaching out to EA Help to try and address this issue. I understand your frustration and your efforts are greatly appreciated. Within our EA Forums community, we have a team of Community Managers who oversee our discussions and may be able to offer additional troubleshooting steps to help regarding this matter.
Thank you again for your patience and understanding.
There must be something tied to the date. The 1st od March they all worked that I could purchase once at each dollar amount. Then the error message came back. There must be something that resets on the first of the month. And if you look at my screen shot above, that is the payment method page from my profile. I think they must be connected somehow. I am not smart enough to figure it out, I hope someone is, thank you
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