Forum Discussion

drypelia's avatar
drypelia
6 years ago
Solved

Weird Jewel Academy loading issue

Everything was working fine until yesterday. Then Jewel Academy stopped loading when I started it from Early Access. But it loads without a problem from Pogo Classic. Here's the computer info (I'm using Firefox):

Compatibility Scan

1 problem found on your computer.

 

Browser No problem found!
Java Not installed / disabled More Info
Operating System No problem found!
Flash No problem found!
Resolution No problem found!
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Webgl1 supported True
Webgl2 supported True
Java Versions installed False
Operating System Windows 10
Flash version 32.0.0
Resolution 1280 x 1024
Browser Firefox 71.0
Cookies Enabled True
Do Not Track False
  • EA_Arrenai's avatar
    EA_Arrenai
    6 years ago

    Hey there, @drypelia. Thanks for the update!

    While you may have already tried this, could you try clearing your browser cache and let me know if it improves loading for you on Early Access?

    Arrenai 🐱

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6 Replies

  • cafedelon's avatar
    cafedelon
    New Ace
    6 years ago
    @drypelia , Nice to know that Classic Pogo is working fine on this issue but not Early Assess Pogo. God help us all when March 10 comes!
  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    6 years ago
    @cafedelon I pretty much only play on Early Access and Jewel Academy is my favorite game. I play it daily and with no problems. I have played it yesterday and this morning. I use Google chrome and I have never had a problem with it not playing.

    @drypelia have you tried using a different browser, like Google chrome?

    Good luck
    ~BB
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @drypelia.

    As this does appear to be specific to Pogo Early Access, I moved it to the New Pogo Experience forum.

    When it fails to load, do you get a specific error message or does it hang?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @drypelia. Thanks for the update!

    While you may have already tried this, could you try clearing your browser cache and let me know if it improves loading for you on Early Access?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @drypelia. I'm just checking in. Have you given the cache clear a try just yet? Please let me know how it goes for you.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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