swigg57
Hello and thanks for reaching out to me directly 🙂 Troubleshooting our devices isn’t about blaming Pogo or players. Most websites provide troubleshooting guides, and that’s especially true for a browser‑based gaming site like Pogo. Keeping our browsers and systems clean and updated is simply part of making sure the games run the way they’re supposed to.
Pogo provides the games, however we control the environment those games load in. Our browsers, settings/configuration, cache, cookies, and device performance all play a major role in how well Pogo games run.
Why? Modern devices are a bit high‑maintenance. Whether it's a laptop, phone, PC, or tablet, they can be somewhat temperamental at times. They demand frequent updates, cleaning, and configuration checks to remain fast, secure, and reliable.
Our browsers and devices go through updates every 2–4 weeks. These updates often include changes to how the browser handles graphics, memory, performance and can change our settings/configuration. At times they include graphics driver updates, which directly affect how online games load and run.
Because Pogo games rely heavily on graphics and real‑time interaction, keeping everything updated is essential. And since we’re playing browser‑based online games, getting graphics driver updates directly from the manufacturer (NVIDIA, AMD, Intel) is considered best practice.
Cleaning and deep‑cleaning our devices is imperative. Cached files, cookies, outdated data, and leftover temporary files can all interfere with how games load. Clearing them out ensures the browser is using fresh, correct files instead of old ones that can cause freezing, lag, or loading failures.
Our internet routers are also like tiny computers. They store information, run firmware, and need regular updates and patching to maintain performance. When a router hasn’t been updated or rebooted in a long time, it can slow down, drop connections, or cause issues with how online games load. Keeping the router updated and clearing its stored data helps ensure a stable, clean and secure connection for Pogo and every other online service we use.
I double‑checked the game again today and it is loading and playing as designed on the Pogo website. This suggests the issue may be related to a configuration or setup problem on your device rather than the game itself. Please take a moment to view the Pogo Troubleshooting Guide here > Pogo Troubleshooting Guide | EA Forums - 10424297
If you continue to have a loading issue with Merge Academy after completing the system checks, please take a moment to view the How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
Hope this helps and thanks for reaching out!
