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MiniBooger_'s avatar
MiniBooger_
23 days ago
Solved

Word Whomp is Sluggish

There is a lag between selecting or typing a letter and it appearing on the board. I've cleared my cache multiple times and have been experiencing this issue for about the past 3 days. I'm running Sa...
  • MiniBooger_'s avatar
    MiniBooger_
    19 days ago

    It was the keyboard. It's dead, Jim. Won't recharge. Please close the ticket. 

abbycattx's avatar
abbycattx
Hero
19 days ago

@MiniBooger_ 

Hello! Sorry to hear about your Word Whomp game being sluggish. Would you mind taking a few moments to try these troubleshooting steps to see if this will help resolve the issue?

  • Update Your Graphics Driver: Troubleshooting graphics on PC An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver.
  • Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in performance.
  • High CPU or RAM Usage: Close any unnecessary applications running in the background that might be consuming resources. 
  • Try a Different Browser: If the problem persists, try using a different browser to see if the issue is browser-specific.
  • Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least 8GB of RAM. Not having enough memory can make webpages slow to load, timeout and exit abruptly. 

  • Power Cycling: Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.

    A slow or unstable internet connection can cause games to freeze or lag. Check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider.

    Additionally checks and information: Pogo Troubleshooting Guide - Answer HQ

    Hope this helps and please feel free to lets us know how everything works out!

  • MiniBooger_'s avatar
    MiniBooger_
    19 days ago

    Thanks for your reply. I think I may have isolated the issue to my keyboard. I don't use the mouse in this game. I tried using the mouse to select instead, and I'm not seeing the lag in response time. I have another keyboard, but I have to dig it out of my storage closet in order to confirm. In the meantime, please keep this ticket open in case it turns out that the keyboard is not the issue.

    Thanks!

    jt

                                       

    • MiniBooger_'s avatar
      MiniBooger_
      19 days ago

      It was the keyboard. It's dead, Jim. Won't recharge. Please close the ticket. 

      • EA_Rtas's avatar
        EA_Rtas
        Icon for Community Manager rankCommunity Manager
        18 days ago
        @MiniBooger_ Sorry to hear your keyboard isn't working, (Loving the Star Trek reference though)

        At least I'm glad you've got to the root of the issue. 🙂

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