✨Service 2.0 Update - Feedback Thread✨

"I am posting here at the direct request of In-Game Support, though I have been documenting this since early December. This is not just 'feedback'; this is a record of a systemic failure in game logic and player support.

The Reality of the Rollout:

• The Silence: Despite 'staggering' community outrage across Reddit and these forums, moderator silence has forced players to spend millions in resources to fix what is clearly a technical bug.
• The Support Loop: I was told my case was escalated, then told it was a 'typo' and it wasn't. I was told the bug was 'unreproducible,' then told it was a 'known issue.'
• The Financial Toll: As a direct result of being told by Advisors to 'rebuild roads' and 'upgrade manually' while 'Gifted' buildings were hidden in the UI, I am out 16,500+ SimCash and 1.5M Neo-Simoleons.
• Technical Failure (For the Devs): The 'Fix!' button in the City Report proves the logic error. The report identifies a building as 'unserviced' even when the master service meter shows a 200+ unit surplus. This confirms the Capacity-to-Population check is disconnected from the UI-to-Player reporting.

I am not looking for a 'thanks for the feedback' badge. I am looking for a Specialist to acknowledge the Manual Ledger Review I have requested through support. Do not close this ticket as 'resolved' until the veteran players who saved this rollout with their own wallets are made whole.

Below is the chronological data of your case to illustrate the significant delay:

EA Support Interaction Timeline (Dec 2025 - Jan 2026)

• Dec 5 - Dec 6: Initial Crisis & Faulty Advice
• Dec 5: You submitted detailed feedback regarding the "Forced Re-Investment" required by Service 2.0.
• Dec 6: You reported a catastrophic 600k population loss and 5 abandoned buildings. Advisors Khushi and Partha claimed the issue was "incomplete road networks" (a blatant deflection) rather than a logic bug.
• Dec 18: Attempted Resolution & Mounting Costs

You reported that stabilization was costing millions: 1.5M Neo-Simoleons and 1M Simoleons, alongside the loss of the Viking Ship seasonal upgrade.

• Jan 1: The "Support Wall"
  • You spent an additional 8,000 SimCash on a Maxis Manor just to stabilize a region due to ongoing service failures.
  • Advisor gave generic advice to "just upgrade," ignoring that the high cost of doing so was the core complaint.
• Jan 12: The Escalation Deception
  • Advisor officially apologized and stated your case notes were being "forwarded to the relevant channel... for review".
• Jan 20: The "Retraction" Phase
  • Advisor reverted the status, labeling the bug a "strange occurrence" and trying to move you back to "General Feedback".
  • Advisor admitted to a "typo error," stating they actually "didn't forward it from our end," effectively resetting two weeks of progress.
• Jan 25: The "Supervisor" Pivot
  • Advisor stated that compensation is impossible and that escalating "will not make any changes," but finally offered to forward it to a supervisor only after you persisted.

Summary of Documented Losses to date:

• 16,500+ SimCash (Maxis Manor and Viking Ship upgrade).
• 1.5 Million Neo-Simoleons (Emergency 2.0 upgrades).
• 1 Million Simoleons (Roads and repairs).
• 3 Million Residents (Permanent population collapse during rollout).

This documentation serves as proof that the "diligent work" they claim to be doing has resulted in a net loss of two months of your time and extensive saved resources.