60002.1006.999 - My City is Gone!

Day 21 and I’ve still got nothing 😡😡

I’ve lost track. You are right. Day 21…. 3 weeks! Ugh. 

I have been in the same situation as you since June 21st. Out of the club, war cards reset, the same for mayors challenge. A really old city, years of honest play completely wasted. The same answers from the assistance. After years of playing against modified cities this treatment is really a hard blow to swallow. 

I get a reply saying “as a player I can understand you’re frustration”. What a croc or swill 😡😡😡

happy to take money from honest players and do nothing when things go wrong except say you must have cheated 😡😡😡😡😡😡😡😡😡

I have also been accused of cheating and this makes me very angry as I have been playing fair against those who cheat for years. I no longer have the city while they continue to play undisturbed. Dear EA, it is not fair to take on a problem that you have caused to many players by hiding behind the usual accusations of cheating. My city is reset after the crash of your servers as the error code sent several times !!

We deserve an answer and a solution. Please reply ! 

They never reply and all you ever see is player’s getting blamed for there errors 😡😡

Wishful thinking but I was hoping to wake up this morning with the CoM season ended to find my city restored to the main server…. No such luck. It’s been 22 days and no resolution. Only to be initially told this was a server error, then to be falsely

accused to cheating, then to be told it was a server error and then last week to be restored for a few short hours, then sent back to the cheat server and told its a server error and that I need to be patient. It’s been over 3 weeks — really hard to be patient at this point. 

Yep

i think my city is gone so I won’t be playing again money down the drain 😡

I sent a follow up reply to the latest email asking me to be patient (I waited 4 days).  EA's ticket system automatically created a new ticket on this email, meaning they closed (either intentionally or not) my original ticket.  I'll continue to stay on top of this and will post what happens.  Now on week 4... this madness has been going on since June 26th.  

Same auto reply all the time 😡

My friend was banned due to a server error. And the war card was initialized. My friends are really wondering if EA can get the card back. She was worried that EA would end the situation unresolved. She's been waiting for another month.

A friend of mine returned from NI to a regular server a few hours ago.
It seems that the war card is still reset.
But I'm glad she returned to a regular server.
How is the situation, everyone?

@rootchan  That’s great news in your friend. I’m still stuck on NI. Got a message last night from EA saying they’ve escalated the issue but are still trying to find the cause. I hope your friend is able to stay on the main server — I was there for a few hours and then got sent back to NI.