Forum Discussion

8 years ago

Solved

After 10.3.3 update, game loads to black screen on 12.9" 2nd gen iPad Pro. Help!

After I updated to iOS 10.3.3 yesterday, the game only boots to a black screen on my 2nd gen iPad Pro 12.9. I have force quit the app, hard reset the iPad, and even deleted the game and reinstalled, ...

EA_Mai
8 years ago
Hi everyone,

A new update for the game is available to download from the App Store, which should fix this issue. Could you please download and try the new version of the game in your iPads?

Thank you,

-Mai

Anonymous

8 years ago

Approved

I recently upadated the game on both my iPad Pro 12.9 and my iPhone 7 Plus. The game is still working on my iPhone properly but on my iPad the screen turns black after the game loads. I know the game is running because I hear everything but all I see is a black screen. Both my iPad and iPhone are running the iOS 11 beta so I don’t see how that could be an issue unless the iPad build is different.

Anonymous

8 years ago

Approved

Same here. I tweeted them - heard nothing.

Anonymous
8 years ago
Approved
☹️ Hope that they get it sorted out soon as I am missing out on my mayor challenges and other stuff I want to get on with.
- Cheggers50
  8 years ago
  Me too - have same problem. Emailed Tech support - but nothing yet.
  - Anonymous
    8 years ago
    Approved
    I have the same issue. Updated my ipad pro today and the simcity screen is just blank. When I do a hard power down and up and restart the game I hear a woman's voice say something in non-English and then nothing. Very frustrating.