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71812038f569b0e's avatar
3 years ago

Android 14 on Pixel phones --no ads, cannot connect to servers

Hello, having the issues mentioned above. Running a pixel 7 I just installed Android 14, and leveled up to 50 at about the same time. First I stopped receiving video ads, or any offers to earn sim cash. Then I lost connectivity to the servers, I cannot check on CoM or the Trade HQ. I have cleared the cache with my game, I have restarted my phone, I have uninstalled and reinstalled the app, I have changed all the ad permissions as advised in previous forums and threads. Please advise thanks!!

19 Replies

  • schiphol-plaza's avatar
    schiphol-plaza
    Seasoned Hotshot
    3 years ago

    Weseem to be in a discussion group without the ea team. This is a problem i have too. I reported it elsewhere, but since a half year the helpdesk seems unavailable. Lets hope this will be fixed soon, a year ago i had the same problem and it was fixed acopple of months later, helpdesk couldnot help me. Now i have the same problem with a newcity. Perhapsin a month or so they will fix it.

  • Hi, I've been playing without the option to play ads for a while now, the support when I contacted them was pretty rubbish, I used to reinstall the game in order to get the ads back but even that has stopped working. I'm using Google Pixel 7 pro, any ideas on how to solve this?

  • At first I thought it was only my Pixel, but I have a backup Samsung phone that recently got the Android 14 update. Now it's all gone ☹️ (all the ads)

  • What are you people doing about this?

    This has been going on for sometime

  • schiphol-plaza's avatar
    schiphol-plaza
    Seasoned Hotshot
    2 years ago

    I reported this problem multiple times, i have 4 cities without any advertizing. The answer is, its server based, we cant intervene. Nice, i knowits a bug, i had the same problem 3 years ago, and they fixed it after a coupleof months, its bad, no advertizements at all, not for repairing war, vu for vu items, no daily bonuses, and so on. I had to tell the helpdesk in 4 replies to escalatethe problem to the developers, all the time they told, its not a bug, sometimes youjust dont get  advertizing. Pff. I hope theyforwarded it this time, unfortunately no one of simcity looks at this forum , only ea, to inform youofillegal entries. Sorry!

  • I cannot view ads to speed up production. Ad Generator factory is also not working. I have seen some posts mentioning Android version 14 issues that may cause this. Any fixes?

  • Im using android 14 on samsung s23 ultra, do you know why my ad factory is always stuck on non operational? I cannot put it back into inventory since there is pending items in the factory, but i also cannot start the factory. Any suggestion how to solve this issue? 

  • KatGameLight's avatar
    KatGameLight
    Newcomer
    2 years ago
    @EA_Cade It has been nearly 6 weeks there have been 2 game updates. And you still have nothing to share? Definitely now what devices y'all use at work.

    I think our only recourse is to 1 star review bomb this till the fix it or it gets called out by the app store

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