Thanks for sharing those screenshots! Honestly, that sounds exactly like the typical EA Helpdesk experience. When it comes to real programming bugs, they usually have no idea and just give you generic, useless advice like 'buy it from the GTHQ' before closing the ticket. You won't get any real help from them other than automated kind words. It’s exactly why we have to figure this out ourselves in the forum and hope the actual developers eventually notice it!
Thanks for your answer. Yes, there's no help from help service and I think there's no improve from developers. As an update, there's no update... Everything stays the same. The tasks keep asking for silk. I've checked too that the error in my game occurs in both sides, not as we formerly thought: when asking new tasks in general train window and also when asking for them in the little column in the left. So well, nothing new under the sun. I'm really tired of this game... 😵
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