Forum Discussion
I’m seeing something very similar, and it started after a recent app update.
In my city, services show red warnings despite having large overcapacity. What makes it clearly a bug is that affected buildings stay broken even when moved to fully serviced areas — the problem follows the building, not the coverage. New buildings placed after the issue started work normally.
I’ve been in an ongoing discussion with EA Support about this, but so far they keep responding with generic troubleshooting replies and don’t seem to understand that this is a technical issue introduced after an update, not a player error.
Did this begin for you after the latest app update, or shortly after placing a Fusion Power Plant? In my case, the issue appeared right after the update / Fusion Plant placement, which strongly suggests service state corruption rather than a real capacity problem.
If capacity is sufficient and moving buildings doesn’t fix it, it’s very likely update-related.
I’ve also had this issue. Asked Gemini and got told it was bottlenecks - did the steps and still have the issue. Also removed the house like you said, my glitch must be different as it didn’t fix anything. Maybe it is just bottlenecks, because I’ve noticed opening the power tab means that there is still a line running to the house, although it starts to fade away and doesn’t end with a circle at the unsupplied houses. Checked the update forum, and apparently, when some houses get too much power, instead of spreading the power it overloads one without giving service to the others. Pretty dumb if you ask me and don’t even know how to fix, no idea if it’s that or the glitch but either way it’s because of the update.