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yaqafq9wecko's avatar
yaqafq9wecko
Newcomer
23 hours ago

can't go to the last progress in the game

My phone recently factory reset, which wiped out all my Sims Build game data. When I log in into Sims Build again, my last game progress was gone, forcing me to start over, even though I have a Google Play account that should have saved all my progress. 

my city name is grand palace and last i remember it was almost at level 50.

1 Reply

  • If you were logged in via settings to Google Play or whatever, it should have saved your most recent version of your city.

    The city name is really irrelevant but if you haven't done so already, take a note of your player ID number, just so that Customer Dis-Services can send you through hoops for a few days/weeks/months/years. 🤔 

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