Forum Discussion

spajtakus's avatar
6 years ago

Community managers, are there any ?

Dear Developers/Gamers.

I'm not the type of person that is active on forums but I've decided "If you expect changes, you have to flag up the problems"

So here I am, writing this post, that probably will nor have a single reply.

First of all, I've been playing SimCity BuildIt since the very beginning.

I've seen it going through all the changes over the years. I still enjoy it, although it's getting difficult to enjoy it nowadays.

Like many players, I enjoy the competitive side of the game - club wars. I'm playing in one of the very few ( i think so) clubs that try to keep up with all the cheating clubs by playing fair.

We see how many players now get their attacks maxed out. To the point when I doubt there is any fair playing club in top 100. 

Within the club, we keep hoping that one day developers will put an update that is going to wipe out all the cheaters from the game...and we will gain our true place in the ranking...but I think we only keep luing each other as cheating and hacking in the game only spreads more and more.

I'm one of the players that spent a reasonable amount of money in the game to try to keep up with cheaters, to the point when I've decided there is no point paying as I will never be able to keep up playing fair.

I'm thinking, maybe it's why developers do not tackle this issue because thousands of players also pay money in order to be able to compete against cheaters. So maybe EA is happy with this process. It's difficult to say what developers think because THERE IS NO OFFICIAL COMMUNICATION BETWEEN PLAYERS AND DEVS.

I'm sure this game is so successful and profitable that devs can afford to employ community managers to talk to players.

You have an official Facebook, official webpage, official Twitter...and none of those media is up to date and offers an actual conversation with developers.

I just found out today that apparently in 2 weeks time, you are implementing a new disaster attack, that will be able to destroy shields.

I don't know if it's true or not, but if it is....it would make sense to find out this information from official media. 

I've searched everywhere on official canals- NOTHING.

If you are planning a big change in the game, please talk to us. Maybe do an online vote or at least include as in the discussion.

Last but not least, please keep us updated !!!

Unless there is a reason and strategy behind cheaters taking over the game and devs not communicating with players at all.

EMPLOY COMMUNITY MANAGERS, PLEASE !!!

Yours sincerely

Concerned player

7 Replies

  • Seconded.... but as expected, your post received zero response. Lets face it, the EA mods on here are so divorced from the development team at TT.

    AFAIK the last actual interaction between devs and the playing community was in 2015, and as you say all outlets from EA to the community are either out of date or stale. I am sure that someone somewhere within EA/TT does actually care about this game and its development path, but if they exist, they are doing a very good job in hiding.

  • i agree to, e.a have taken so little interest in tackling the issue of hacker players its starting to look as if they want both honest and dishonest players playing together so more people watch in game ads and the ads retain their cash value to e.a. much to dismay of all of us long term honest players who work hard in c.o.m and war

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @spajtakus ,

    Welcome to the forums. 🥳

    Thanks for taking the time to put this feedback together and sharing it with us here. You are absolutely right, if you don’t share your thoughts how can we learn about them? 😊 It’s important for us to know how you feel about the way we communicate on the forums and I’d like to take the opportunity to reply as I’m sure the points you’ve mentioned are shared by many other Mayors.

    On Answers HQ we have a few forum Community Managers monitoring the SimCity BuildIt boards like myself, @EA_Mai , @EA_Arrenai and @EA_Craig. This is a forum and the main communication comes from you, the players. This is your space to chat, discuss the game, share tips and help each other (see here for more on that). We are always around listening to the feedback and while we are unable to reply to every post, we do review what’s shared here and relay concerns up so please do keep it coming. 😊

    We’ve put together a “SimCity BuildIt – Game Updates” to house future game updates. We’ll continue to create new threads as game updates release and leave a link to in the Game Updates thread so you can always find it and stay updated. Keep an eye on this thread for future game updates and patches.

    The new Shield Buster Disaster is coming on the 24th of September. When you have an opportunity to play and experience it, it would be great to hear how you’ve found the Club Wars experience. Please feel free to create a specific thread for this so we can pass the feedback onto the team.

    With regards to cheating, fair play is definitely important to us. We want to create a fair and fun environment for players so you can have the best experience and enjoy the game to its fullest. You can help flag players to us if you suspect cheating in-game by following the steps under this spoiler tag.

    Spoiler
    1. Click Contact us from any page on EA Help.
      1. We recommend logging in to your EA Account.
    2. Select your 
    3. Select your 
    4. For Topic, select Report concerns or harassment.
    5. For Issue, choose from Real-life threat, Report player, orReport website.

    From here, you’ll open a webform to let us know more about what happened.

  • Hi @EA_Lanna

    Thank you for taking time and replying to my post.

    I do understand that you are not able to reply to all the posts.

    However, you have your Twitter and FB accounts to keep players updated and both seem to be "dead", and even when there is something posted, it's very generic.

    It would be great to know that someone is actually taking responsibility for social media and making this place for players to gain news.

    In regards to cheating, the word in the clubs is that developers managed to stop that "hacking program that all cheaters using" with the last update.

    That would be fantastic news for the players. Let's just hope that they will not find a way around it.

    I'm guessing that game cheating/hacking as a policy, is like a taboo subject.

    We all know it exists but it's very rare that devs or CM's mention about it. I think it's the wrong way to tackle this problem.

    It's better when you admit it's a big problem and you are trying to find a way to stop it rather than avoid the subject.

    It only creates an atmosphere where we, players, think that nothing is being done about it.

    Like with that last update. If you managed to put a stop or at least slowdown cheaters for a while, it's something you should be loud about.

    Let's be fair, people who cheat, don't spend real money on the game so you are not losing profit.

    In regards to a new "Sheild buster", can we get a sneak peak on how will it work?

    I know that players have been asking for devs to put that in-game but a lot of those players are not fighting constantly against cheating clubs.

    I'm really hoping that the way it will work, a player will have to rebuild under the shield for the opponents to be able to destroy that shield.

    If you go under the shield and will not rebuild then opponents shouldn't be able to take that down...I hope.

    Keep the good work and keep us updated, please.

  • hello @spajtakus  i respectfully disagree on cheaters dont spend real money. i tend to think that they do because some tasks at com can be bought in order to complete task even if it cost approx $10 to $17 for each material machine part or other items. it would be expensive with total of approx $200 to $450 for a person who has good job or is rich. that's all have good day.

  • spajtakus's avatar
    spajtakus
    6 years ago
    @latte7girl Cheaters don't have to spend real money because they have unlimited resources. That includes simoleons and green sim cash.