Constant blinking/flashing in Capital City
Anything that lights up in my city is constantly flashing - not ideal for someone who suffers from epilepsy.
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHey @GrumpyBedlam,
I'm catching up with this space after a while away and spotted your posts. First off, thank you for reaching out and sharing your experience with us. Flashing lights is concerning, especially given your condition. Secondly, I'd like to pass this on and it'd help to have a bit more information. Could you please pop these details into your reply?
- Video Recording: If you could capture a short video showing the flashing lights issue, it would really help us get a visual on what you're seeing.
- Different Device Check: Can you let us know if this issue happens on a different device as well? This will help us figure out if the problem is specific to your current device or something broader.
- Device Information: What make and model phone are you using?
- Issue Onset: When did this start happening?
- Game Update: Have you updated the game with the latest patch?
- Troubleshooting: Please share what troubleshooting steps you've already tried.
I genuinely appreciate your patience on this as I try to understand what's going on there for you and what might help with it.
- EA_Lanna
It happens on 2 devices
One running Android 8 something which is an experimental city I set up to prove some issues previously were unique to Android 14
In-game help have sent kudos before for my efforts 😆
Now then my steps so far.
Lowered video refresh rate, raised it as well - no difference.
Played around with various video settings available to me as standard, with no difference so, back to defaults.
Deleted game cache.
Checked everything that is updateable is up to date, including the game's app
Checked that storage space and RAM and video RAM are adequate - they are way better than the required recommendations
Uninstalled Game
Restarted device
Reinstalled game
Got my city back up and running, with the same issue.
Threatened it with a rubber mallet - no difference 🤣
My device is a Samsung Galaxy Tab 9 running on Android 14 along with Samsung's One UI 6.1 and the latest Google Play System updated as of July 2024
This issue has been happening now for at least 2 months on 2 different devices.
In-Game help have a couple of videos and a whole heap of steps I have taken myself to troubleshoot this and they in turn so far have not been able to recreate the problem so right now I am stumped too.
I hate being stumped 🤣
