Creating a support ticket
I was told on chat to open an in game ticket. The instructions say to use help followed by contact us but there is no contact us. How do I open an in game ticket?
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @jkg7777,
Thanks for asking this question. I checked out the forum guide but you're right it's a bit outdated, I'll work on getting that up to date asap. In the meantime, I took a peek on our EA help site, the guide 'How to get help in SimCity BuildIt' has an updated step-by-step. I'll add it here:
@jkg7777 wrote:Contact EA Help in-game
- Tap the Settings icon (wrench and screwdriver).
- Tap the Help button. The Frequently Asked Questions page will open.
- Scroll to the bottom and tap EA Help to visit our help site or select Customer Service to contact us.
- EA_Lanna
Thanks for the update.
I followed the instructions but still can't find a way to open a support ticket?
Anything else to try?
- EA_Lanna
Hi @jkg7777,
Can you share what happens when you follow those steps? Do you see the option 'Customer Service' when you look in your game?
- EA_Lanna
Yes there is a 'Customer Service" button. When clicked, it goes to an 'EA Help' screen.
Which looks like this:
If I select the 'known issues' tab, there is an option for 'How do I report a bug". Selecting that shows this screen:
Which is back to where I started.
Thanks.
