Wow! That is almost exactly what happened to me except I "collected" 4950 new seasonal coins before I realized my total was still zero. I also had the gray circle and had even restarted my phone before trying to collect.
I contacted EA immediately, with screenshots, showing I should have collected 4950 new seasonal coins. I got the same pathetic replies such as, "Last season's currency expired, so that is why you have zero." In my screenshots, you could see the word "Cairo", so obviously the coins I should have collected were from this new season. The last two EA representatives stated something like, "The game is designed in a way that no rewards can miss any city. They automatically get added to the city after logging back in."
Ha! Anyone who actually plays the game knows that this is a bald-faced lie. That was not the first time I didn't receive some rewards I was supposed to have received.
Anyway, EA won't help despite my proof, so I'm over it. I've already reduced my playing time a lot, and I'm not spending a dime for at least this season. (Yes, until this season, I had always bought a Mayor's Pass, some Vu Passes, a Pocket Full of Sims Cash, and a few other odds and ends.)
I also got the "The game is designed in a way that no rewards can miss any city. They automatically get added to the city after logging back in." response but obviously it DOES NOT WORK this way since after "logging back in" I STILL did not receive the coins after the EA "fix"
