EA support answers
Hey Mayor, Thanks for contacting us and bringing this to our attention. We appreciate your interest and reports for the cheater. I see that you are reporting a club that is using cheats and ...
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@BlazinsZ I have 20 different generic answers and few personal answers. Got one personal after putting this here.
I'm just trying to say support should be able to judge which things needs to be appropriately handled. If I report someone for harrasing and get that players points are so high etc. It just doesn't sound anyone read it. They were now so sorry for the support I was given but nothing has been done.
If someone is harrased and he gets that response and nothing happens for months what's it telling to the person? At least to me that harrasing is allowed by EA.
I'm just trying to say support should be able to judge which things needs to be appropriately handled. If I report someone for harrasing and get that players points are so high etc. It just doesn't sound anyone read it. They were now so sorry for the support I was given but nothing has been done.
If someone is harrased and he gets that response and nothing happens for months what's it telling to the person? At least to me that harrasing is allowed by EA.
Thanks for making it clear. It's easy to get a bit confused, the thread looks splitted, the comment I see that starts this topic is simply EA's answer, and there is no explanation why you simply put an answer from EA, then a ''Accepted Solution'' that is also odd, so I thought the original topic was a complaint to the general response. Let's say I got it, in part.
But, sending that response when you were reporting insults is a big fail, shame on that.
Btw, I have no idea what they do in these cases, they ban if you hack or something, but after an abusive and personal attacks I don't know if they contact the player andsend a warning, but I don't think they send them to a naughty server, I don't know. I hope you'll get a solution.
@BlazinsZ I understand it's confusing. As @Penakyna mentioned, he made multiple thread about this issue. Seems this thread was merged with 2 following threads. "Third topic; EA allows abusive behavior" and "Some things about EA" that he made", both in genral discussion.
About the criminal harassing, it's written in User Agreement section6. Players may be revoked by violating these rules. But again, those screenshots are so easy to modified using photo editing tools. I'm not sure how you can build a criminal case againt EA only with those images.
Hope your problem will be solved, let us know how it goes.
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