Forum Discussion

6 years ago

EA support answers

Hey Mayor,

Thanks for contacting us and bringing this to our attention.

We appreciate your interest and reports for the cheater.

I see that you are reporting a club that is using cheats and hacks and want us to ban this club. I completely relate to your situation as a gamer, when you invest you time and money in the game and because of such illegitimate players we have to face loss which just makes the game unpleasant.

However please do not worry we have passed on the details you have submitted to the development team for investigation. The team will first check to see what's going on and then take any action where necessary once the cheat or inappropriate content has been confirmed.

It is extremely important to us that our players feel protected while playing, we want everyone to play fairly, and co-exist happily and peacefully within our game.

Rest assured we will get to the bottom of this and anyone found to be in breach of our terms of service or operating out-with the designed functions within the game will be handled accordingly.
You can see team is regularly working on updates so that other issues and adding new building or features in game can be done.

However, they do work on cheaters so that it can be possible no player can face any kind of issue with them.It takes time to make necessary changes in game but once changes will be done you won't be seeing any of those cheaters.

I can understand your situation and other players as I do play the same game but will have to cooperate so our game team can make necessary changes accordingly to fix it soon.

We do realize that the availability of the cheaters in the game hampers the experience of the genuine players and are doing every bit to remove them.

We never support hackers and cheaters in our game. As you can see many new features have been added in the game since the last two updates. Lately, team was quite busy in fixing the bugs which our players are experiencing.

So nothing to worry in this, we always respect our legitimate players and will surely take strict action towards the club once the cheating has been confirmed.

We thank you for your continued patience while we work through this and ban the cheaters from playing the game.

Please feel free to contact us again if you need further assistance in game. Thanks!

24 Replies

SummitVista3310
6 years ago
@BlazinsZ I understand it's confusing. As @Penakyna mentioned, he made multiple thread about this issue. Seems this thread was merged with 2 following threads. "Third topic; EA allows abusive behavior" and "Some things about EA" that he made", both in genral discussion.
About the criminal harassing, it's written in User Agreement section6. Players may be revoked by violating these rules. But again, those screenshots are so easy to modified using photo editing tools. I'm not sure how you can build a criminal case againt EA only with those images.
Hope your problem will be solved, let us know how it goes.
BlackjackWidow
Hero (Retired)
6 years ago
Hi @Penakyna - I've not been around these forums much lately, just trying to catch up. So sorry to hear you're having issues with harassment, and that the replies from customer support don't seem to relate to your issue. It seems that maybe some different threads / posts have been combined? I agree with others, it's very confusing trying to figure out the main point.

Just in case I can help in some way, would you mind restating the original issue you reported? I completely understand that the replies you got have nothing to do with what you were reporting.

Without naming the offenders, what were you reporting? How were you being attacked in game? Don't share the screenshots, just share what they are about - you said racial/sexual/personal attacks - where were they posted? In chat, club names, other ways?

Thanks for helping me understand
gampertopa
6 years ago
Hi,
just want to through my 2 cents in.
How do you define “criminal harrasment”? By what is the legal reality in your small part of the world?
You talk about homophobic harrasment, while showing homosexuality public is illegal in a lot of countries on this planet. So should EA ban an account as well, if someone from those countries report an account showing things illegal in their countries? You talk about * and I guess you mean the Hakenkreuz. It’s not illegal in most countries in the world and probably has even a completely different meaning there. Like in a lot of Asian countries. Racial abuse? Normal in most countries without a white majority and even legal in some countries in the middle east. Sexual harrasment? Ask women in the middle east or India about this.
If EA would follow every request from every part of the world to ban accounts for something not legal in that region, a lot of players would get a bad surprise. And EA would probably even face legal action from players being banned for something not illegal in their countries.
I live in a small country in Europe, where people are open-minded. I can live here like I want, but I am also aware, that travelling to some countries would be problematic and I could even face the death-penalty there, just because how I am and showing it openly.
Penakyna
6 years ago
I'm not opening this more here for obvious reasons. You seem to not know there's this End-user license agreement etc with users and the company which in this case says everything you described is forbidden regardless of countries laws.

I just put those things up because they are strictly forbidden by EA and if they ban someone for those reasons no law can help as one is breaking the agreement he made when started playing this.