Hello everyone and EA Support Team,
I have been experiencing an issue in the game for a long time and I know lots of people have the same issue as I saw from the forums and complaints I read from other platforms.
Whenever I tap on any Services or Specializations category, the screen turns into a pink pixel grid and the game completely freezes. After that it never recovers and the only thing I can do is restart the game. Because of this issue, I have not been able to properly play the game for almost two months.
I also noticed that other players are experiencing similar problems. For some people the screen becomes completely black, for others the game freezes in different ways, but the result is the same: the game becomes unplayable and does not recover.
As someone who has been playing this game for a long time, I want to say that adding new themes or features does not make the game better if the core gameplay is broken. For me and many other players, the first priority should be a stable game without any bugs.
This problem needs to be fixed as soon as possible before many loyal and valuable players will stop playing the game.As a long time player, seeing all my progress and effort end up like this is very disappointing.
I hope the development team can address and fix this issue soon.
Check your device chip…I had the same issue with an Apple A12Z Bionic chip… purchased a new iPad with an M5 chip…no more issues!!! 🤗
64198412,
Before you go and suggest to everyone to purchase a new iPad, think before you speak. We have a newer iPad that does not have the A12Z Bionic Chip and we still get the Capital City freezing. Just saying.......
Do you have the Chicago Skyline building or any other building/decoration with extra graphic visual effects?
iOS being restrictive with resource management, I wouldn't be surprised if these types of buildings are pushing memory to its limits.
Try going to a less decorated region and return to the Capital from there if trying to get back to the Capital.
If the crashing or pink pixelation occurs in the menus, try putting all landmarks and landscape items into storage as much as possible.
It's going to be a headache. But, I am convinced that the extra graphics and iOS system restrictions are causing devices to bottleneck or throttle (especially, A-Series devices).
Community ManagerCommunity Manager
