Forum Discussion
So for weeks my SimCity buildit was not opening. Now it is open but I’m stuck on a regional city. Every time I try to return to capitol city it shuts down. I have uninstalled & reinstalled, I have offloaded the app. This really seems like a server issue to me.
- 5 years ago
Hello @jfrparr82
Sorry to hear that. There are some basic troubleshooting steps that you can take which hopefully will fix it.
1. Do you have lots of open storage available? (About 1 GB at least) If not, try clearing some out and loading the game again.
2. Have you restarted your device? Hopefully this can fix it.
Also you said you are stuck on a regional city. Do you have other regions open and can you travel to those or does it crash every time you leave that region. Are you able to travel to the Design Challenge region?
If these don’t fix it I would recommend contacting EA if you haven’t already. Make sure to contact them from in-game by going to settings, then help, then contact us. This will take you to the support site where you can explain your issue in detail. I would recommend you include all the troubleshooting steps you already tried so that they can better figure out a solution.
Best of Luck!