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BlazinsZ's avatar
7 years ago
Solved

I'm getting upset, hack and please fix my name.

Hi all, I'm BlazinsZ, i have two complaints today, the first one is pretty obvious, my username  has been completely destroyed by the magic of this forum, i just logged (my name was normal) and when i put a reply, became this number, is annoying, ok? , well, if someone is kind enough to explain how i can put my name back, because i searched in my profile and i didn't find the place to change my forum name...i'll appreciate that. I thought about creating a new account, but this user is linked to my personal email, and it really bothers me to create another email just for this.

Second thing, i have a hacker in my league, first time in this! LOL! I'm so new at this, I'm so excited, really, it's so fun to have a hacker in your contest lol (sarcasm).

Has suddenly appeared, with many points, and it is now the first one (in the pic is the second one) , the contest ends in 6 hours. 

I just realized that there is no way to report it, so, Is this a mockery? How do I report it? I've been innocent, I've been thinking there was a button to report, but there isn't! , you tap in the city, and you can see the level, his club, the level disaster, you can't visit their cities, and that's all. If you are a regular player, you know that you can change the name of your city at any time, and also you can change your club. Club, and the name of the city aren't form to address a player. 

Now that we know this, i ask again, how i can report him? If you took a screenshot, 2 minutes later he change his name, and isn't that guy anymore, also, probably he had another name, and poor innocent guys are reporting a player with a random name who doesn't exist now, because we all can change our name. 

Another player in our contest changed his name to try to say to all of us (we already know btw, all in the contest) that one guy is hacking. I'm trying to help, but i don't have any idea how to report this guy, when name, club, and others things aren't form to addres a player, if there is a ''Player ID'' about each player, how i can get that player ID? to make a succesful report, because i don't want to report a wrong player, i want to report the right one.

So is funny how we can send a email reporting a player, and how EA take care about that? i mean, it doesn't make any sense, i don't want to report just pulling a name of a city in a screenshot  knowing that isn't a form to really tag a player.

Last thing, this user hacks the last day of the contest, will he get away with it? will be victorious, right? even if he get banned tomorrow, next week, depending how fast EA take action, we already lost the reward of this contest, the first place. How can I know if the following week will not appear again on the last day?

I'm looking forward to reading an answer that calms my discomfort

  • Hey there, Mayors. Thanks for your concern for the well-being of the game and CoM.

    If and when you do run across a cheater, please report them to our Terms of Service team. That team receives those reports directly and can investigate issues, taking action as appropriate. Even if you see the same guy again, or who looks like the same guy, please continue to report. While I know you guys would love to hear back on action done against cheaters, it's against our Privacy Policy to disclose on those actions.

    Thanks!

    Arrenai 🐱


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6 Replies

  • Hi BlazinsZ,

    I don't know if you have tried this, but when you click on your forum name on the top right corner of the page a drop down menu appears. You have to choose 'EA ACCOUNT'. Then on the very first page 'About Me' there is a 'Edit' on the right side of 'Basic Information'. 

  • BlazinsZ's avatar
    BlazinsZ
    7 years ago

    Well, i hope i'll receive a good reponse about how report a player. because after making this post, the things got worst. I took like 20 screenshots, because i was in the moment when another guy made a lot of points in minutes, appeared in the last 20 minutes of the contest, and took second place, the first place was won by the other hacker. 

    Too lazy for me to post all screenshots, i just put 3 so you can see.

    this user was not even among the 50,000 com before. 

    see the time of the COM, and also observe the points it gets

    I feel bad for the guys who lost their rewards, i stayed in #6 and received the medium prize, i wasn't fighting for the big or grand. (if another hacker had appeared and I had stayed 7 I would be in this moment with immense anger and without any patience) 

    @Superpraesi  Thanks, I did but not success, i guess i need to send a ticket about this, when i do that you said, ask me for a verification code they send to my email, I've waited for hours and I haven't received that email. 

    BlazinsZ 

  • EA DOESN'T CARE. End of story. Nothing gets resolved with reporting... just the regular generic replies. "Sorry to hear that mayor. We know this can but frustrating. We will escalate this to the development team where it will sit there until we forget you even complained in the first place. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul." 

  • BlazinsZ's avatar
    BlazinsZ
    7 years ago

    I really like the game, and move on it and get rewards I think it's normal, it is certainly disappointing that this is complicated by the ambition of other players, because in reality it is the fault of the players with their traps, this combined with the laziness of EA  it makes the experience quite unpleasant. I guess the best advice is to forget about these prizes and just play where these hackers allow you to enjoy. The game is nice in its original way as I said, unfortunately customer service has never been the strong point of EA, by mail I denounced this fact and another in a war with level 1 players and level 15 magnetism, I blatantly received a  ''copy and paste'' response twice, which gives you an idea of how much they really "read" the reports. 

    That said, I agree with the previous comment, just enjoy and do not bother much with the reports and hackers around here, at the end of the day it is nothing more than a game.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey there, Mayors. Thanks for your concern for the well-being of the game and CoM.

    If and when you do run across a cheater, please report them to our Terms of Service team. That team receives those reports directly and can investigate issues, taking action as appropriate. Even if you see the same guy again, or who looks like the same guy, please continue to report. While I know you guys would love to hear back on action done against cheaters, it's against our Privacy Policy to disclose on those actions.

    Thanks!

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? :eahigh_file: Accept as Solution

    ASK. ANSWER. LEVEL UP.

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