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25gik37hp56k's avatar
25gik37hp56k
Seasoned Novice
2 months ago
Solved

Latest update on January 5, 2026 crashes when going to a regional city

The application is crashing when I go from the primary city to any regional city as soon as I click on that regional city, I updated about an hour ago to the latest version. I am on an Apple iPhone i...
bug
ios
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi Mayors,

    We've released an update to address the crashing when using effects. Please update the game to 1.73.2 in the App Store/Play Store when you get a chance. 🙂

    Thanks for your patience while we worked on this.

    - EA_Lanna

x4j71b84phch's avatar
x4j71b84phch
Seasoned Newcomer
2 months ago

Since the new update, the game keep crashing whenever I try to travel to a different region. Any solutions to this?

gg8jllasfa70's avatar
gg8jllasfa70
Seasoned Ace
2 months ago

Try switching off Holiday Tree effects / other city wide effects. I had this issue and had to switch off the Holiday Tree snow effect to travel to a region. 

  • iLoVeBiLdiNG7's avatar
    iLoVeBiLdiNG7
    New Rookie
    2 months ago

    Correct, I can travel now

  • 25gik37hp56k's avatar
    25gik37hp56k
    Seasoned Novice
    2 months ago

    That solved the problem

  • 8pxjaig0t2gz's avatar
    8pxjaig0t2gz
    Newcomer
    2 months ago

    How do I turn off Holiday tree effects /other city wide effects?

    • gg8jllasfa70's avatar
      gg8jllasfa70
      Seasoned Ace
      2 months ago

      To turn off the effects - tap on the building in question and toggle the orange slider to off.

    • 0ljgbjfkklq7's avatar
      0ljgbjfkklq7
      New Rookie
      2 months ago

      When you tap on the holiday tree it has a toggle button to switch between snow and no snow.

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