Mathmaking failed... from three days

@ConradJ83  Since you choose to communicate in French here’s your response. Je suis honoré de faire partie d'aussi merveilleuses dames ... mais vous n'êtes pas tellement avec votre façon d'agir - si ignorante, si mesquine. 

If you wish to gain insight into how the system works (although apparently you already know) research the ELO system. I recognize EA uses a modified and diluted version but the basis is ELO. Once you have completed this, if you so choose look through the archives and see if you can find a series of posts from a gentleman from Hungary who provided great insight into how the ELO system differs from what EA is using and in the process enlightened all how EA’s system worked.

As far as communicating with the help desk, it takes some effort due to language differences and what you mean and what is translated can be very different...take the time to understand how they interpret what you shared and show patience and help them understand what you actually meant. In the same breath, you need to show patience and appreciation for those that respond to your question as they are simply passing along the kindness someone else showed them along the way. Also learn when your rude behavior has been brought to your attention you have been given the opportunity to change course and simply apologize...otherwise it has a way to find it’s way back to you abundantly in all aspects of life.

Hi all, 

This is just a friendly reminder to please be civil with one another here on Answers HQ. It's natural to get frustrated when you're having an issue with a game, but there's no need to attack anyone personally. If it continues happening we may have to lock the thread or remove posts. When you've got the chance I'd recommend taking a look at the Answers HQ Rules & Guidelines as well: 

https://answers.ea.com/t5/help/faqpage#dos-donts

Thank you!

/Kent