MY COPY OF THE GAME CUTS OUT ON ME

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@EA_Kristi wrote:

@CLHanssen-Alpha If you are logged in with a social account (Facebook/Googel Play/ Game Center) you can safely uninstall the app as you will be able to log back in once you re-install and your city will be retrieved from our servers. You will only lose your city during an uninstall if you are not logged in.

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Well when I played it Facebook stay logged in, but I always had problems staying logged in when I come back to play the game on Google Play.  Where on my Facebook page do I get my saved game back?  I have Google's Play Games and when I go to it I pressed the play icon and it takes me back to the start of the game as in level 1 just started to build the city.  

Because I took your suggestion I lost * everything I did for almost a month of play.  I lost all my 8 factories, My storage facility being able to hold 150 items,and everything else I did.  You done wrong by me.  I am still getting to know my tablet and I don't even know how to get my saved game back from before you suggested to me to uninstall the game and reinstall it.  You really screwed me up.  Now this makes me wish I had that cheat thing and will help me get my city back to the way I had it.  I want to thank you for giving me some really bad help  You really don't know how much I did.  It took me along time just to get the Hospital, Deluxe Fire Department, and Police Precinct.  With a bunch of small to medium sized Police, Fire, and Medical buildings.  I lost all my education, entertainment, and transportation buildings.  I lost all my expansions.  Now thanks to you I have to play from scratch day one.  I even lost all the parks I built as well.  I had just over 216,000 people in my city.  I was about to build my airport and needed just over 43,000 people.  I was about to be level 25.