My snowflake has disappeared

I still don't have the snowflake in my city, what is going on here, has this not happened to anyone else?

Either the game spec is wrong and doesn't tell of a reason why this should happen, and how to recover from it, or there is a bug in the code that is denying me the benefits of this festive extension.

In either case, the game developers need to take action and do something about it as I, and possibly others, am losing out.

 Screenshot attached.

A workaround is to clear the app data and re-run the tutorial before connecting back to your city.  After a re-boot the snowflake re-appears.

This has consistently happened half a dozen times now.

well, I have the same problem and the snowflake is not back yet. 

Guess this subject was not attractive enough for the ea support so they left the gamers by themselves to find a solution.

Is there anybody out there?

🙂

You all may wish to report this to EA technical support through the the in game help section. Thanks.

The name "SimCity Buildit Support" suggests that this *IS* the tech support mechanism.

If not then these EA games are worse than I thought.

This time my snowflake has not returned after reinstalling the game.

What a farce!

The forum is administered by an EA Community Manager who I believe looks after multiple forums and really does an excellent job. What I offered was a quicker solution by directly contacting technical support through the in game help section (I doubt technical support has time to monitor the forum). You can elect to explore my suggestion or sit here and complain - doesn’t make any difference to me.

I too lost my snowflake that is generated over a building in my city. Please help Simcity de so because I need 5 more snowflake points

City: Novi Sad, Serbia

Hi everyone,

Sorry for the wait and for the confusion - this is not an issue with your game. The winter festivities have come to an end, and Snowflakes can no longer be collected, that's why you were not seeing tasks to collect snowflakes anymore.

The Mayor’s Gift Game remained in the game for a few days after so you had the opportunity to use up any Snowflakes left, so you didn't lose them.

You can find help from other players here in the forums, and you can share experiences with other Mayors. But I'd also like to clarify that if you are looking for technical support from our team, you should use the in-game help link or go to our EA Help page.

However, if you think you have found a bug in the game, forums are a great place to report bugs 🙂  Other players may have a workaround to share with you 😉

Hope you enjoyed the festive season!

-Mai