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Anonymous's avatar
Anonymous
11 years ago
Approved

Problem with police coverage since update

I just updated to the most recent version and now my police stations are not covering as many residential zones even though they are clearly within the green influence areas of the stations. In fact it appears that you have actually increased the sizes of the health/fire/police influence areas. Also note that I was experiencing the same problems with the health and fire services when I first opened the game after the update, however I managed to remedy it by moving those buildings out of their original spot and then returning them to that spot and all of a sudden everything was covered again..this did not work with the police stations so it leads me to believe its a bug.

Please address this, I have been playing for weeks and my city is sizeable...I don't want to reorganize established parts nor purchase new police stations for areas which were already covered.

Thanks guys,

CJ

15 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    Me too.
    The same occurs with garbage, sewage, water and electricity. It is as if some structures stop working. And this accusing pollution sites that have nothing to pollute.
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Hi there, 

    Can you please contact our support in-game (Go to Settings-Help-Contact Us) so that we can investigate this issue. 

    Thank you

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    @AmelieEA wrote:

    Hi there, 

    Can you please contact our support in-game (Go to Settings-Help-Contact Us) so that we can investigate this issue. 

    Thank you

    I have contacted support with the same problem. They told me they haven't changed services coverage since soft launch. Which is an outright lie. I am playing the same game since day 1. I lost over 50,000+population and had to re gig everything. Not impressed with support lying about it.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    @AmelieEA wrote:

    Hi there, 

    Can you please contact our support in-game (Go to Settings-Help-Contact Us) so that we can investigate this issue. 

    Thank you

    I have contacted support with the same problem. They told me they haven't changed services coverage since soft launch. Which is an outright lie. I am playing the same game since day 1. I lost over 50,000+population and had to re gig everything. Not impressed with support lying about it.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I have similar problem on Police Stations and Fire Stations.

    Here are some screenshots (hope the links on Google Drive works...):

    https://drive.google.com/file/d/0BwLQofqmg0GRSVhFSEdndUFPZk0/view?usp=sharing
    https://drive.google.com/file/d/0BwLQofqmg0GRY21lWGoya2VXMEU/view?usp=sharing
    https://drive.google.com/file/d/0BwLQofqmg0GRRGdfcG5sR3hoWjQ/view?usp=sharing
    https://drive.google.com/file/d/0BwLQofqmg0GRQ09TMkpVZThfRnM/view?usp=sharing

    The coverage area is shifted and some odd places are recieving wrong influence of the services. The result is some constant complaints from my Sims about non-existance problems, i.e. falsely complaint about Grabge Dumps and Water Treatment (don't know what they are actually called, since I played in Chinese) located next to their houses (which is wrong, those buildings are located far away from being able to affect these houses).

    It bo not affect the actual satisfaction of the Sims though, they still live in my city happily despite the complaints.

    I tried uninstalling the game and reinstal, and restarting my phone (Galaxy Note 3), it doesn't help at all, look like the problem has already beenb saved into the Facebook-linked account.

    Please help.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    My hospital is broken in the same manner. The coverage shifted from a 24x24 blanket to a 12x12 that was randomly centered on one of my residential buildings. Thinking it would fix the problem, I bulldozed the residential building. Suddenly, all of my Sims complained about "No clinics" and abandoned the city in droves. The coverage disappeared altogether. Despite having a $70,000 hospital right smack dab in the middle of my city, I have zero coverage. The heat map is blank, no green. I went from 100% happiness to 73% all because of this bug. I'm not earning my highest tax rate, lost 20,000 citizens, and I have a $70,000 Hospital that does nothing.

    I suspect this bug occurred when I started moving buildings around to rearrange my city. I would advise people to hold off on redesigning their towns until this is fixed.

    The only response i got from in game support was that this is a known issue and to wait it out.
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    similar problem here. residential building are on fire when the firestation is right next door.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Now that this has been acknowledged by your team, do you have an ETA for a fix? This is game-breaking for all of us impacted and I would suspect this be prioritized high on your task list. Maybe even an off-schedule release is in order to hotfix this?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved
    I'm afraid to plop a university because it may bug out too. Had anyone experienced this with their schools?

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