Re: Latest update on January 5, 2026 crashes when going to a regional city

Having the same issue, crashes. I’ve deleted the game and reinstalled on my iPad, no change. Same issue on my phone using cell data 

I’ve noticed now, it also crashes when trying to make a purchase in the marketplace

same

Same here, try to travel to Sunny Isles and gone.

Can't do anything, crash going anywhere.

I'm having the same issue except I was able to travel to my frosty region without it crashing but now when I try to get back to my main city where all my factories are  and all my other buildings to make items are it crashes immediately. It also crashes when i try to go to all other cities! I cant do any assignments in the mayors pass or anything since I cant get back to my main city. This is the worst!!! I've been playing this game for like 8 years and I've tried EVERYTHING to fix it!!! They better fix this soon!!! 

Try switching off Holiday Tree effects / other city wide effects. I had this issue and had to switch off the Holiday Tree snow effect to travel to a region. 

Correct, I can travel now

I switched oof the holiday tree, I can travel now, but when I switch it on again the same problem again, the game shuts off.

I didn't pay to get this problem, I hope they can fix this, it only began when the game was updated.

Buy an Iphone 17 pro. Problem solved.

Having the same problem,.game crashing when travelling between regions

That solved the problem

Switching off snow effect from holiday tree solved the problem. I would have never thought to do that.    Thanks for the advice. 

How do I turn off Holiday tree effects /other city wide effects?

To turn off the effects - tap on the building in question and toggle the orange slider to off.

When you tap on the holiday tree it has a toggle button to switch between snow and no snow.