Re: Since latest update I can’t connect, severs not connecting

That's odd. On my Android I just go to Settings > Apps > SimCity > Permissions.🤔

@jubrand11 

For Apple devices try Settings> iTunes and Appstore >SimCity> Permissions.

For whatever reason this does only seem to be affecting iOS users, at least at this time....Still trying here. I have never used an Apple device in my life, sorry. I belong to the other cult, lol.

https://support.apple.com/guide/ipad/find-settings-ipadba23b9b4/ipados

Nope, there's nothing like that on ios. 

I've added a link.

To my best knowledge, there is no such thing as "storage access" permission on iOS. Here is a screenshot of the SimCity app settings on iOS.

I'm telling you man, there's no setting like that on ios. 

@Capz9498 

Thanks for providing an iOS screenshot.👍🏻

Just out of curiosity,  when you click on photos or notifications from that screen,  will either of those expand to maybe show storage? I know I'm reaching here.

It does not. You're reaching but we're desperate for a fix so it evens out. :-) 

@clintlb22 

This may actually be the problem here. SimCity wants you to grant storage permission, yet you cannot.

I really hope a fix comes soon!

Best of luck to all of you.🙂

I would agree, except it has never ben an issue before AND Sim City works just fine on my iPhone. It's the same settings there as well, so there isn't anything different. 

Okay, this is really the absolute only other thing I can think of: Are your phone and iPad automatically set to sync, or do you have to force sync them? It seems to me that if the game is running on your phone, you should be able to run SimCity, and all other apps and games, on your iPad if they are both logged in with the same Apple ID.

I could see how one might run into problems if they're trying to run two different cities on two separate devices that are logged in using the same Apple ID though.

Anyway,  hopefully someone younger and/or more up-to-date on tech will jump in here.

✌🏻

I'm 100% certain it has nothing to do with our iPhones and iPads settings, sync settings, WiFi settings or whatever. I've been playing this game for over 5 years. Same city synched to my iPhone and iPad through the Game Center, and I was able to play on either device. And now all of a sudden my Mayor's Competition stopped working (the game keeps telling me I need to be online to do that), and after reinstalling the game on my iPad I can't even connect to my city (the game again is telling me I need to be online for that). All other game features (club chat, global market, etc.) are working just fine. There is just no other explanation besides the game issue on EA side.

@Capz9498 

@never2old2game  Thank you for being so responsive and trying your best to help. We know you’re just trying to help. 

for what it’s worth, I agree it’s gotta be something with iOS and maybe even with people who have their city on two different devices. And we all seem to have the issue in our iPads not iPhones. Which would tell me there’s something up with the code/configuration on the EA side. Nothing we’re going to be able to fix ourselves. 

just my thoughts anyway

@clintlb22 

Thank you for your support, and you're welcome for my time and effort.

I do agree with you; This issue is not likely going to be solved, even temporarily, by the user.

I just hope EA will start paying attention to the most recent App Store reviews sooner than later. We are definitely not alone...

@clintlb22 

I finally managed to fix my game. Disabling iCloud Private Relay fixed all game glitches! It's a shame SimCity is not compatible with one of the most recent iOS feature, and their QA need to step up their game really. 

Mine somehow fixed itself when i traveled out of town and logged on in NYC. Not sure why, but it's fine now. 

I tried the private relay thing early on and no help. However, I am connected to a different Wi-Fi for a few days so I will try again soon

It was 100% Private Relay in my case, as the minute I turned it back on all the glitches came back. Turned it off again - and the game is working fine now.

@Capz9498 

So this issue was actually able to be solved by you changing a setting on your iPad? Terrific!

Ok, looks like I was able to get back online!

1. switch off private relay (in iCloud settings)

2. Try a different Wi-Fi network if possible

3. Go all the way through the tutorial and then load your city again

4. I got nervous because additional updates needed to be downloaded when I connected my old city but this time, it went through. 
5. of note - the game itself is still pretty sluggish/slow

And in case anyone from EA reads this - I have been playing for years and spent more money than I care to admit. I also play (and finish) every single season and pay for the premium pass and other add ins that cost real money. However, because of all this nonsense, I missed a week and a half of play and therefore I won’t be playing playing the season pass. Yeah I realize it’s not a lot of money to EA but it should be pointed out that this lapse is support has directly impacted a loyal customer who had previously spent money on this game. 

thanks all.