@jamesheytz - did you review the suggestions in the accepted solution? https://answers.ea.com/t5/SimCity-BuildIt-Support/Samsung-A71-Server-connection-was-not-successful/m-p/8935627#M15013
There are a few more things you could try here: https://answers.ea.com/t5/SimCity-BuildIt-Support/Samsung-A71-Server-connection-was-not-successful/m-p/8968474#M15036
@BlackjackWidow - I did all things you suggested in previous notes, but still I'm unable to play. I also have Samsung A71 and same error with server connection at the beginning. I think it must be some specific setting in A71 that excludes this connection on Simcity server but I'm unable to find any information about. The problem is harder to locate as other apps (fb, messangers, browsers, etc.) are working well with this connection. I'm looking forward for some message that someone found the solution for connection issues.
Thanks for the information @Zdepam I also think there must be some setting that is blocking the connection, but I am unfamiliar with the device so can't really speak to specifics. I would suggest you check to make sure you have given the proper permissions to SBI in Facebook, too, in case an update changed it somewhere.
Have you filed a support request SimCity BuildIt Support request? I would suggest you link this thread in your request, and be sure to include the details about your phone, including the OS version.
Edit: I did find a couple of reports on the Samsung website that sound similar. No real solutions, other than overloaded servers. Which might actually be the real reason, but it does seem odd that it's connected to this particular model. https://us.community.samsung.com/t5/Other-Mobile-Devices/Wifi-issue-Galaxy-A71/td-p/1147590 https://us.community.samsung.com/t5/Gamer/disconnection-while-playing-games/m-p/1179396
Are you connecting from the US, or another country?
I have a new samsung A71 a few days now. Cant play the game i get the same server connection failure. I ve been doing all sugestions i could fimd and nothing works. I had a samsumg A70 before and never had issues. Im really looking forward for any solutiom ??
Hi @zazinha84 - Are you connecting via wifi or cellular data? Try connecting in the opposite way (if you're using wifi, switch to cell data or if you're using cell data, switch to wifi) Are you using a VPN? Try disconnecting
If the time zone doesn't match the area you're in, that can also cause problems. Double-check and be sure that you have the correct time & date for your area
Also be sure that you have updated your Android version and the app to the latest updates. Try clearing the app data and cache:https://www.samsung.com/us/support/answer/ANS00077611/
If none of this works, please reply back and let us know what country you are connecting from. What are the suggestions that you have tried, and did anything different happen afterwards? If you continue to have the issue, Submit a Technical Support Request using the web form: https://simcity-buildit.zendesk.com/hc/en-us/requests/new
