Samsung A71 - Server connection was not successful

@BlackjackWidowyeah bro,i emailed them,haven't got back to me yet...seriously its getting more annoying,every 2 mins it shows server network error...it completely destroyed my gaming experience on current tots event.now i started feeling it has to do with the phone..my phone internet is absolutely good,fast on any other app..its only fifa app,showing this type of network error.Samsung galaxy a71 is pretty new phone frm Samsung company,better gaming software..but im thinking weirdly it has a problem with fifa app.

Hi @Ambardo - I moved your post to the master thread on this issue. As @roccodonovan8 said, this error has been reported by other gamers with the Samsung Galaxy A71. If you haven't already, be sure to file a support request with the team and pass along your screenshots.

To contact the SimCity BuildIt team in game: Tap the Settings icon (wrench and screwdriver) > Help > Contact Us

Or Submit a Request using the web form: https://simcity-buildit.zendesk.com/hc/en-us/requests/new

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@janam_182 wrote:

@BlackjackWidowyeah bro,i emailed them,haven't got back to me yet...seriously its getting more annoying,every 2 mins it shows server network error...it completely destroyed my gaming experience on current tots event.now i started feeling it has to do with the phone..my phone internet is absolutely good,fast on any other app..its only fifa app,showing this type of network error.Samsung galaxy a71 is pretty new phone frm Samsung company,better gaming software..but im thinking weirdly it has a problem with fifa app.

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@janam_182  Are you experiencing an issue with SimCity BuildIt as well, or is this the same error on a Samsung Galaxy A71 but with the FIFA mobile app? 

All - there appears to be an issue on Samsung Galaxy A71 phones generating the error "Server Connection was not successful. Please try again". 

If you are experiencing this error, please try the basic network troubleshooting steps found here: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/#connection

In particular, check these common issues:

1. Make sure that you have a working Internet connection, and the phone settings allow connections via WiFi and cellular data.
   • If you're using WiFi, try using cellular; or vice versa 
   • In your phone settings > Connections > Data Usage > enable cellular data & WiFi
   • Settings > Connections > More Connection Settings > disable any VPN
2. Update your phone's system software, the Google Play app & the SimCity BuildIt app. Clear cache & data on both the Google Play & SCBI apps
3. Allow SCBI and Google Play the permissions to access data storage
   • Settings > Apps > SCBI (and Google Play) > Permissions > Storage 
4. Allow SCBI while Data Saver is on; add SCBI to exception lists for any data optimization apps
   • Settings > Connections > Data Usage > Data Saver > Allow SCBI app wil data saver is on
5. If the app is installed on external storage, try moving it to internal storage
6. Ensure you have at least 10% of your data storage available. Clear any unused photos, videos, games, etc to make sure you have enough available storage space to run the game smoothly

If you have checked all of this and are still getting the error, please click the "Me Too" button on the first post in this thread and file a support request with the SCBI team. 

To contact the SimCity BuildIt team in game: Tap the Settings icon (wrench and screwdriver) > Help > Contact Us

Or Submit a Request using the web form: https://simcity-buildit.zendesk.com/hc/en-us/requests/new

Thanks for your help in bringing this to the SCBI team's attention.

CM Edit: Accepting this as the solution for visibility purposes while this issue is being investigated. 

After playing Simcity Buildit on my old Blu Grand 5.5 HD for years, the phone stopped working. So I then bought a much better to give me afar better gaming experience, since my old phone lagged alot playing the game. Now that I finally, got me a brand new Samsung Galaxy A71, I installed it and attempted to play and reclaim my saved game from server and continue playing from there. But, the game doesn't even work for some reason on this phone. I spent 3 months saving up my money to buy this phone and play this game with it finally after all this time and this happens.

  So I would just like to know, besides the A71, is there anyone out there who has a Samsung Galaxy A51 and the game works fine on it? Does it work with the A51???

@Ambardo - Could you please try the suggestions in This Post to see if you can get the game to work on your phone? Please let us know if you get it working.

The SCBI team is investigating the problem - it is not the plan to say it doesn't work on the A71. That being said, we don't have any kind of ETA on when it might work, either. Hopefully it's not a case that the Galaxy A71 doesn't support the game, but at this point we really don't know the details. I'm sorry, I don't have any information on the A51 either.

In the meantime, I will see if I can get an update on the status of the issue. 

so I tried all of that but still the game won't connect

can you please let me know if you find a Solution

Hi @Exodia2015 - Make sure you are subscribed to this thread so you'll get notifications when posts are made here. (Click on the drop-down list in the top left corner and choose "Subscribe") The problem has been escalated to the team and we will post any updates when we know of them.

Also, if you haven't already, please file a tech support request here:  https://simcity-buildit.zendesk.com/hc/en-us/requests/new

I need help to verify this. I bought Samsung Galaxy A71 last month. And like many of you here, I encountered the "server connection not successful" message. I had this issue over two WIFI and a 4G networks. Two nights ago I disabled some of the Samsung applications (AppCloud, GameLauncher, and NetFlix) and uninstalled KidZones (Sorry if I got its name wrong) and another app which I forgot its name but it sounds like a tray application. My SimCity Buildit can start and I can play the game now.

Problem is, I'm not sure that EA has updated the application during June 15-17 or not or because I disabled/uninstalled those apps. Moreover, I cannot remember the name of another Samsung App I uninstalled. If there are no updates during the week, the cause of issues might be conflicts between preinstalled apps and Simcity.

Thanks

PS: Yes, I created an account just to ask this..