Service Building Recently Purchased is Missing

I recently purchased the Police Headquarters building using seasonal currency, and yet every time I try and look in my storage, it’s nowhere to be found. I checked the Maxis shop and it shows I’ve already purchased it, and I checked the city album which also says I have it available. However when I click the “show me” button, it brings me to the police tab with no Police Headquarters building there. I have not placed this building anywhere in my city, as I have not even gotten the chance to select it due to this issue. Originally I intended to only buy 1 copy of this building, but when the first one didn’t show up I tried buying another with yet again no success. I’ve spent too much currency at this point to have gotten nothing, please help.

(CM: Updated thread title following merge.)