Services 2.0 - More updates from EA

Hello Mayors 👋

Thank you for being among the first to experience Services 2.0. We know it’s a big change, and we truly appreciate your time, feedback, and patience.

1. 🔍 Existing issue: “Services in Red”

We’re aware that some players are seeing “services in red”, such as some Service icons displaying in red in the data layer, even when total capacity appears higher than demand.

Before considering this a bug, please:

• Make sure all Residential Zones are properly connected to roads—disconnected roads can block service delivery.
• Check that there are no abandoned Residential Zones in your city.
• For Area Services (Fire, Police, Health, ControlNet), ensure each service building’s capacity covers all Residential Zones in its range.

If you’ve reviewed these points and the issue persists, we want to hear from you. We are closely monitoring these reports and working to resolve confirmed issues. Please submit a detailed bug report as explained below (screenshots or video really help!). Every bit of detail you provide speeds up our solution.

2. 📝 Services 2.0: How It Works

Services 2.0 introduces big changes:

Upgradeable Area Services

• Area Services like Fire, Police, Health, and ControlNet now have a Capacity amount that you can upgrade.
• Each service building can only serve a certain number of Residential Zones. Covering too many, or high-level Residential Zones, with unupgraded service buildings may cause issues—including buildings losing services or getting abandoned.
• You can solve this by upgrading existing ones, adding more, or using higher-tier service buildings.
• Maxis Manor and Maxis HQ have infinite capacity within their area of effect.

Upgradeable Capacity Services

• Power, Water, etc. are also upgradeable.

These changes help you save city space over time, thanks to greater service capacity after upgrades.

Service Rollout and Suppression Period

• When Services 2.0 arrives, there’s a short suppression period where services won’t affect your city.
• After this, one new Service unlocks every 24 hours, starting with Power. This pacing helps you adjust before each Service becomes active.
  
  

3. 🎁 Helping You Adjust: Gifts for Players

All existing players who received Services 2.0 have also received gifts—free service buildings, with some already fully upgraded, as well as currency. We calculated these individually based on your city’s progress and needs.

Please check which Services you have already received, which can help you out when deciding how to best serve your city’s needs.

You can find your gifts stored under each Service category in the build menu.

4. 🛠️ Your Concerns: Upgrade Costs and Rearrangement

We heard your concerns about upgrade costs and rearranging your city. It can feel tough, especially if it seems like you’re re-earning what you had. Don’t forget—much of the value you need might be in your free gifts, so check those out!

5. 🐛 How to Report Bugs

If you run into problems, please post in our Services 2.0 Feedback Thread. The most helpful reports include:

• A clear description of the issue
• Steps to reproduce it
• What you expected would happen
• What actually happened
• Screenshots or videos

The more details you share, the faster we can address issues.

Thank You! 🙏 Please Keep the Feedback Coming

Services 2.0 marks a major step forward for the game and continues the evolution of SimCity BuildIt and its Mayors. Every report, suggestion, and comment is seen and discussed by the team, and they shape how we improve Services 2.0. We’re listening closely and we are committed to making this feature better with your help. 

We know change can be difficult—thank you for sticking with us, sharing your thoughts, and helping make the game better for everyone. Our improvements are ongoing, and your voice is a vital part of the conversation.

Thank you for playing!

— The SCBI Team