Services 2.0 is coming!

Greetings, Mayors, and welcome to Services 2.0!

Here’s everything you need to know about the new update.

Services 2.0 brings upgradeable Service buildings to SimCity BuildIt! This new system makes managing your city’s services more strategic, interactive, and rewarding.

ℹ️ Notice: 

This will be gradually activated for all players. If you don’t see the new features yet, don’t worry—they will be available to everyone soon! The rollout is happening in stages, so keep an eye out for updates in your game. This ensures a smooth experience for all Mayors as the new system goes live.

During the rollout, any negative effects from service coverage—like abandoned buildings or unhappy citizens—will be temporarily paused, so you can explore Services 2.0 without worry. 

Plus, we’ll be sending out special gifts to help you get started and make the transition even sweeter!

 

Here’s a step-by-step guide to how it works:

1. Unlocking Service Buildings 

As you level up your city, you’ll unlock different types of service buildings—like Fire, Police, Health, Water, Power, and more. Each service type starts with the smallest building, and bigger, more powerful buildings become available as your city grows. This means you’ll always have new options to keep your citizens happy and safe.

2. Placing Service Buildings 

When you place a service building, it starts at upgrade level 1. Each Area Service Building has a coverage area (the part of your city it can serve). Capacity Service Buildings tell you how many Residential Zones (RZs) the building can support within its coverage area. If you have more homes than your building’s capacity, some won’t be fully served!

3. Upgrading Service Buildings 

Now, you can upgrade most service buildings! Upgrading increases their capacity, so they can serve more homes. Upgrades cost Simoleons for standard service buildings, and other in-game currencies for special service buildings. You’ll see upgrade stats in the building’s info panel and tooltips, so you can plan ahead.

4. Managing Coverage and Capacity 

Here’s the trick: every home in your city needs to be covered by a service building with enough capacity. If a service building’s capacity is maxed out, extra homes in its area won’t be served, which can lead to problems like abandonment. One home can be serviced by multiple service buildings —so make sure your upgrades and placements are strategic!

5. Bulldozing and Refunds 

If you need to reorganize your city, you can bulldoze the standard service buildings. You’ll get a partial refund based on the building’s level. Special service buildings can be stored but not bulldozed.

6. UI Feedback and Service Demand 

The game’s UI will help you manage your services. You’ll see icons and stats showing the service demand, so you know when it’s time to upgrade or add new buildings. In addition, use your city's Report Card to spot any issues! If something's wrong—such as homes not being served—you’ll see problem icons and receive guidance through the Report Card, making it easy to identify and resolve problems quickly.

7. Progression and Strategy 

As your city grows, service demand increases. You’ll need to keep upgrading and adding service buildings to keep up. This new system adds more depth and goals, making city management more interesting and challenging.