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Taserdom13's avatar
Taserdom13
6 years ago
Solved

Sim City BuildIt

Hi there! I want to ask why you can't download SimCity BuildIt on newer phones. Before 2 years I had old Samsung and I could install the game but now I have Samsung A10 and it says it's not compatibl...
  • BlackjackWidow's avatar
    BlackjackWidow
    5 years ago

    Thanks, @Taserdom13 - I meant the system update version. It's found under your phone's Settings > System Updates. It's usually a bunch of letters & numbers, like G930VVRSBCTC1 https://support.google.com/android/answer/7680439?hl=en

    If the Android system update is the newest version, and your Google Play app is updated to the newest version, then clearing the data & cache usually fixes this issue. 

    I have seen some reports that changing the resolution on your display can sometimes help. Go to Settings > Display > Screen Resolution > Choose WQHD (2560 x 1440) and try again. Also, if you changed the data storage to an external source, try setting it back to internal.

    If this doesn't help, you should file a support request with the SCBO team here: https://simcity-buildit.zendesk.com/hc/en-us/requests/new

    They should be able to help you further

BlackjackWidow's avatar
BlackjackWidow
Hero (Retired)
5 years ago

@Taserdom13 - What is the Android version of your game? (Settings > System Updates) From what country did you buy the phone?

  • Taserdom13's avatar
    Taserdom13
    5 years ago

    @BlackjackWidow  You mean what's the Android version of my phone? It is 9. I bought it in Croatia.

    • BlackjackWidow's avatar
      BlackjackWidow
      Hero (Retired)
      5 years ago

      Thanks, @Taserdom13 - I meant the system update version. It's found under your phone's Settings > System Updates. It's usually a bunch of letters & numbers, like G930VVRSBCTC1 https://support.google.com/android/answer/7680439?hl=en

      If the Android system update is the newest version, and your Google Play app is updated to the newest version, then clearing the data & cache usually fixes this issue. 

      I have seen some reports that changing the resolution on your display can sometimes help. Go to Settings > Display > Screen Resolution > Choose WQHD (2560 x 1440) and try again. Also, if you changed the data storage to an external source, try setting it back to internal.

      If this doesn't help, you should file a support request with the SCBO team here: https://simcity-buildit.zendesk.com/hc/en-us/requests/new

      They should be able to help you further

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